Recovery Care Coordinator

AF RCC Recovery Care Coordinator (RCC)

Position Description

Background

The Air Force (AF) Wounded Warrior (W2) (AFW2) Program is in support of the Office of the Secretary of Defense (OSD) to ensure all seriously and very seriously Wounded, Ill and/or Injured (WII) medically separated members or returned to duty of the Department of Defense (DOD) receive complete information and entitlements, the Components developed procedures to assist W2 in transitioning back into the civilian sector or to duty. The AFW2 Program includes all Airmen who suffer a serious or very serious injury or illness and require long-term care and assistance. The AFW2 CMs contact, monitor, provide web-based information/resources, and advocate for the W2 from the time of hospitalization, through recovery and rehabilitation, and for as long as needed after separation and retirement. The completion of this task ensures that each AFW2, his or her family and/or caregivers receives personalized service (face-to-face) during the recovery, rehabilitation, and reintegration process, and total advocacy on his or her behalf during the transition process.

AFW2 Program ensures transition services are provided to WII Airmen/Recovering Service Members (RSMs).  The goals of care, management and transition reform includes establishing a process for integrated continuity of world-class quality care and service delivery. The process focuses on quality assurance and improved resource allocation of medical and non- medical resources and services throughout the continuum of care from recovery and rehabilitation to reintegration. It serves as a collaborative process of inter-service, interagency, intergovernmental, public, and private collaboration through unified common standards of care, standards of practice, comprehensive recovery plan and national resource directory.

Recovery Care Coordinators (RCCs) provide services that consist of advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness. Provide support to enrollee families or caregivers with respect to advocacy support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.

Job Duties

• Provides direct advocacy to support RSMs and their families to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.
• Inputs and updates all Recovering Service Member (RSM) case data in the case database and provide monthly status updates on active cases.
• Assists with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards.
• Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families.
• Communicates with a multidisciplinary team throughout the continuum of care.
• Aids and guides on all potentially high visibility issues that may arise as it relates to RSM.
• Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with the regulations.
• Collects productivity and performance data.

Required Skills/Qualifications:

• Experience in care coordination/case management.
• Excellent organization and communication skills.
• Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives.
• MS Office Proficiency and experience with Database Systems.
• Frequent travel is required.
• Must be a U.S. Citizen
• Must pass an extensive background check

Required Education Level: 

• Bachelor’s degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited US based university; and three years of experience in case management or social work.

Additional Skills/Qualifications Desired: 

• RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies.
• Previous active duty military experience or experience working with Service members or veterans preferred.

ur Equal Employment Opportunity Policy:

Patriot Enterprises is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 in compliance with DoD guidelines.  All candidates applying for Patriot Enterprises LLC positions must attest to being able to meet this requirement to be considered for employment.