Server

JOB DESCRIPTION SUMMARY:

The Server is responsible for providing excellent guest service by engaging the guest, describing food/beverage, taking orders, efficiently delivering food and accepting payment. This position is critical to Buffalo Wild Wings; the server impacts the restaurant by inspiring legendary experiences between friends, supporting team members and ensuring alcohol compliance and revenue growth.

RESPONSIBILITIES:

GUEST

• Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.
• Informs guests of specials and/or promotions, answering questions and making suggestions when asked.
• Uses up-selling techniques with every guest to enhance experience.
• Addresses guest concerns and informs manager.

TEAM

• Promotes excellence, cooperation and teamwork within the company.
• Supports and assists team members.

OPERATIONS

• Sets-up, maintains and operates dining and bar areas.
• Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.
• Adheres to standardized portion sizes, quality standards and department rules and procedures.
• Takes drink and food orders and accurately inputs into register system.
• Ensures the correct drinks and food ordered are delivered to the table/guest.
• Collects payment and makes correct change or processes credit card transactions.
• Practices safe food handling and cleanliness standards at all times.
• Sweeps, wet mops and/or brushes floors, as needed or directed by manager. Posts ‘wet floor’ sign to mopped floors.
• Busses tables and ensures marketing materials and menus are positioned appropriately.
• Ensures PCI credit card compliance.
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
• Other duties as assigned.

SKILLS/QUALIFICATIONS:

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Self starter who is energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Prioritizes responsibilities and achieves results through multi tasking
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Basic knowledge of beer, wine and spirits and standard drink recipes required.
• Minimum one year of experience in a server position within the restaurant business preferred.
• Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

PHYSICAL REQUIREMENTS:

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
• Sitting: Remaining in a normal seated position. (O)
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C)
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C)
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (C)
• Stooping; Bending body downward and forward by bending spine at waist. (C)
• Bending: Bending knees to come to rest on knees or knee. (C)
• Reaching; Extending hands or arms in any direction. (C)
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (C)
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)
• Hearing; Receiving detailed information through oral communication. (C)
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)