Project Director

The Onsite Field - Project Director is the first interaction with the customer after a loss and is responsible for interacting with the customer in a courteous and professional manner. The Project Director is responsible for selling all three verticals of mitigation, contents and reconstruction, as applicable.

Essential Duties/Responsibilities

• 
  First interaction with Customer in site
• Responsible for acknowledgement of arrival and compliance with Carrier Service levels
• Collects 3D scans on the project for exterior and interior repairs
• Scopes losses
• Discusses repairs with the customer and obtains work authorization/contract
• Provide scope and 3D handoff to estimating team depending on severity of the loss
• Maintain customer satisfaction, as determined by completed satisfaction surveys.
• Update Systems
• Responsibility for adhering to the PDO Health & Safety Program.
• Participate in local company efforts to be the “expert” in the industry.
• Maintain contact/relationships with key customers
• Seek alliances to improve performance.
• Support staff in key client situations and events.
• Meet or exceed compliance to Carrier Program Service Level Agreements.
• Meet or exceed property owner expectations for communication and service.
• Meet and maintain Net Promoter Score minimum monthly average of 70.
• Collect Accounts Receivable
• All other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Knowledge of our main operating systems; RMS, Xactimate and Symbility
• Customer Service Skills
• Communication skills
• Administration skills
• Ability to learn and operate our primary operating systems
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently
• Ability to work in a team environment
• Ability to coordinate multiple jobs within the same time frame
• Ability to operate our main operating systems
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience

• 
  Bachelor’s Degree or equivalent industry experience
• Two plus years’ experience in restoration or construction as an Estimator or in Business Development

Preferred Education and Experience

• 
  Industry certifications (IICRC and Lead)
• Experience as a Construction Superintendent or Project Manager