What are the responsibilities and job description for the Service Writer/Technician position at Paul's Auto Repair?
Responsibilities:
- Greet customers and assist them with their service needs
- Schedule appointments and communicate with customers about the status of their vehicle repairs
- Write accurate and detailed service orders, including customer concerns and vehicle symptoms
- Collaborate with service technicians to ensure proper diagnosis and repair of vehicles
- Provide estimates for automotive repairs and maintenance services
- Upsell additional services or recommended repairs to customers
- Maintain accurate records of customer interactions and transactions
Skills:
- Strong knowledge of automotive repair and maintenance procedures
- Experience working in a dealership or automotive service environment
- Excellent communication skills, both verbal and written
- Ability to accurately transmit customer concerns to service technicians
- Knowledge of brake repair and diagnostics
- Proficient in upselling additional services to customers
- Familiarity with auto estimating and automotive diagnostics software
As a Service Writer, you will play a crucial role in ensuring customer satisfaction by effectively communicating with customers, accurately documenting their concerns, and coordinating the repair process. Your expertise in automotive repair and maintenance will be essential in providing accurate estimates and recommendations to customers. Additionally, your ability to upsell additional services will contribute to the overall success of the service department.
If you are a detail-oriented individual with strong communication skills and a passion for the automotive industry, we would love to hear from you. Join our team and be part of a dynamic environment.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Flexible schedule
Day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Shift:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Joplin, MO 64801: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $15 - $16