Volunteer Manager

***To apply, please submit resume and cover letter. Applications submitted without a cover letter will not be reviewed.

Job Description

Position Summary:

The Volunteer Manager is responsible for the management of Paws4ever’s volunteer programs. Essential duties and responsibilities include recruiting, training, managing, supporting, tracking, and evaluating all volunteers for Paws4ever’s programs. These include volunteers in our Adoption Center, ReSale Store volunteers, special events and other volunteers as needed. The Volunteer Manager also provides guidance, support, resources and tools to other staff who supervise and work with volunteers. The Volunteer Manager reports to the Executive Director. Some evenings and/or weekends will be required. This is a full-time position (up to 40 hours per week) with a starting salary of $15.00/hour.

Responsibilities:

● Serve as the primary contact for existing and potential volunteers.

● Identify and schedule volunteers to fulfill Paws4ever’s weekly program needs and special projects

● Coordinate with the Executive Director for event and fundraising volunteer needs

● Match volunteers with opportunities that suit their skills and interests and serve the organization. Interview, assess and assign new volunteers.

● Manage volunteer training, including information sessions and orientation. Ensure that volunteers are given appropriate training to be successful in their positions. Orient volunteers to increase their understanding of Paws4ever, its clients, its services and the role and responsibilities of volunteers

● Manage corporate and community volunteer groups at Paws4ever.

● Motivate, evaluate, and recognize volunteers; foster positive experiences for them to maximize volunteer retention.

● Organize formal and informal volunteer appreciation efforts (awards, celebrations, etc.)

● Collaborate with program managers to train staff to work effectively and cooperatively with volunteers, through guidance, support, resources, and tools.

● Assist with conflict resolution among volunteers according to established procedures

● Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as necessary

● Work with program managers to ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations

● Create volunteer program materials (policies and procedures, applications, agreements, handbooks, role descriptions, orientations, trainings, newsletters, etc.)

● Maintain accurate volunteer records; manage volunteer database; track and report volunteer statistics

● Prepare monthly and annual report on the contribution of the volunteer program to the organization as related to the current strategic plan

● Maintain effective relationships with community volunteer organizations.

● Provide consistent communication to volunteers on multiple platforms

● Work with the communications team to maximize use of website and social networks for volunteer recruitment and promotion of volunteer activity and events.

Qualifications

● High school diploma plus 1 to 2 years of experience in volunteer management or people management required.

● Professional customer service experience required.

● Able to work flexible hours, with one weekend day per week required and occasional evening work.

● Valid driver’s license with access to reliable transportation

● Passion for the mission of Paws4ever. Knowledge of and commitment to animal welfare issues.

Skills and Experience

● Proficiency with Microsoft Windows and Office applications, especially Word, PowerPoint, and Excel.

● Comfortable learning new systems, including online information systems (i.e. Volgistics) and shelter software such as Petstablished.

● Ability to communicate skillfully and effectively with a diverse staff, volunteers and community in a professional, pleasant, respectful, and courteous manner at all times.

● Strong interpersonal skills to handle sensitive and confidential situations.

● Experience developing and implementing program policies and procedures is a plus

● Ability to problem solve and work with minimal supervision.

● Ability to set goals, and work independently to plan and carry out projects.

● Strong presentation skills both one-on-one and in a group setting.

● Demonstrated ability to foster a cooperative work environment.

● Proven attention to detail with organizational and time management skills.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, climb stairs, balance, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Work at a computer for extended periods to include repetitive typing, arm and hand motion. Lifting and handling dogs and cats, including bending and stooping.

Work Environment: Time will be split between an office environment and adoption center. There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Potential exposure to disinfectant solutions and zoonotic diseases, animal scratches or bites while handling or working around animals.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Parental leave

Schedule:

• Day shift

COVID-19 considerations:
We have implemented careful safety protocols to minimize the risk of Covid-19.

Work Location: Hybrid remote in Mebane, NC 27302

Salary : $15 - $0