Payroll Specialist

(Payroll) Client Care Specialist

Currently seeking a Client Care Specialists for our Virginia Beach Office. The Client Care Specialist is responsible for all payroll-related tasks. Responsibilities include collecting and reviewing employee information. working hours, calculating wages, salary, rates, commission, bonuses, other compensation, time worked, paid leave, holidays, deductions, withholdings, address changes, preparing and processing employee payments, client payroll accounts, and maintaining accurate payroll records via fax, email, call-in, automatic, or internal platform and provide client with various reports as needed. Primary areas of responsibility surround the processing of payroll, client support regarding products and services which includes having an overall understanding of overtime rules, work weeks, paid time off plans, ad hoc reporting and general knowledge of available products and services. Interacts with clients to provide support and training for overall payroll needs while identifying areas for improvements and recommending other products/services. Acts as liaison between Payday Sales, IT, Implementation Team and Clients to document, communicate and train end users on employee and client maintenance.

Candidate Requirements

· Excellent mathematical skills

· Excellent written and verbal communication

· Experience in supporting HRIS software a plus

· Experience with Garnishment setup

· Great knowledge of relevant software

· High school diploma or equivalent (BS/BA in business or relevant field a plus)

· Proficient in Excel, MS Products

· Proficient knowledge of payroll laws

· Proven experience as a payroll specialist or payroll processor

· Working knowledge in Excel required

Career Traits

· Accuracy is key in this position

· Creative thinker and a good listener

· Customer service oriented

· Determined to provide excellent customer service at all times

· Enjoy working in a fast-paced work environment

· Excellent problem solver

· Excellent writing and speaking abilities

· Honest and trustworthy come naturally to you

· Integrity is something you apply in your daily life

· Organized

· Self-Starter

· Sympathetic to client needs to quickly resolve payroll issues.

· Technically competent

EOE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location