Service Portfolio Manager (Remote)

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services, and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista, and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com

• Voted Seattle’s and Boston’s best places to work according to Built In 2022.
• Voted one of Seattle’s companies with the best benefits according to Built In 2022.

The Services organization at Payscale plays a leading role in enabling our customers to #getpayright. As part of our broader Customer organization with Customer Success and Customer Support, our Services team strives to provide a world class customer experience that delivers industry leading customer retention rates that propel our mission for fair and transparent pay.

The Service Product Manager is a cross-functional role that owns the strategy, improvement and execution of a professional services model that improves our customers’ confidence and trust with Payscale and our products and ultimately drives improved retention and growth.

Responsibilities:

• Perform market/user research or competitive analysis to identify customer needs and develop professional service offerings designed to better support Payscale’s customer base
• Manage and monitor trends within current service offerings and make recommendations to resolve gaps and innovate on market needs
• Gather and analyze existing services customer feedback with the goal of expanding service offerings, or improving upon existing offerings
• Partner with services leadership to clearly understand the current state of Payscale service offerings
• Lead new service development, strategy, and existing service redesign from concept through development to market launch of one-time and recurring offerings
• Work with customer success, client services, marketing, and revenue departments to ensure service launch success and market growth
• Own internal documentation and external website updates and changes related to services
• Collaborate with Marketing to develop collateral, white papers, or other externally facing materials
• Assist in the sale of service offerings by attending product demonstration or discovery calls, and recommending services-based solutions to meet specific customer needs
• Cultivate effective relationships to understand and coordinate on evolution related to persona needs

Requirements:

• Deep understanding of compensation industry and the needs of compensation professionals
• Robust knowledge of MarketPay and Payfactors products
• Critical thinking and problem-solving skills
• Strong communication, presentation, and public speaking skills
• Organizational, planning, and documentation skills
• Ability to work in an evolving environment on multiple projects in various stages simultaneously
• Bachelor’s degree
• 5 years of experience in compensation, HR managed services, or a related field preferred

In the spirit of pay transparency, we’re excited to share the target annual salary for this position is $126,500 as well as eligibility for a 10% company performance bonus. If you’re hired at Payscale, your final compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous compensation and benefits package (more information on benefits listed below).

Benefits and Perks – The Highlights:

All around awesome culture where together we strive to:

• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

• Regular virtual company meetings
• Coffee chats
• Table for 4 Executive conversation
• Spirit Week
• Pulsing tools for continuous conversations to drive performance and career growth
• Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
• Access to top notch learning courses for all employees through LinkedIn Learning
• As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

• Discretionary Paid Time Off – Giving employees the flexibility they need to rest, relax and recharge away from work
• 15 paid holidays including Independence Week, Juneteenth and World Mental Health Day
• 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
• Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
• FSA and HSA options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Company Paid Short Term Disability, Long Term Disability, and Life Insurance
• Comprehensive Paid Parental / Adoption Leave program
• 401k program with fully vested, immediate company match

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.