Call Center Agent/Customer Service

HIRING FULL & PART TIME FIRST AND SECOND SHIFT, Erie PA

**Starting wage of $14.00/hr**

** $1/hr Shift Differential for 2nd/3rd Shift Hours**

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30 WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm, 8am-4pm, 9am-5pm

Mid-Shift: 10am-6pm, 11am-7pm, 12pm-8pm, 1pm-9pm

2nd Shift: 2pm-10pm, 3pm-11pm

* Shift Differential Pay $1/hr for Second and Third Shift Hours (3pm-7am)

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Split shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person

COVID-19 considerations:
In order to keep our employees safe PCMSI abides by all CDC requirements.

Ability to commute/relocate:

• Erie, PA 16507: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person