HR Operations Administrator, Temporary

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Education and Experience Requirements:

• Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience
• Strong technical skills and/or experience with HRIS systems
• Strong customer service skills; previous call center work a plus

Overall Functions, Duties, and Responsibilities:

• Communications Center - Taking inbound phone calls, making outbound phone calls as needed, monitoring and responding to email communications
• HRIS – Assisting with data entry, maintaining database information, updating employee information and records.
• Achieve a basic understanding of company policies
• Other duties as assigned

Skills and Other Requirements:

• Strong computer skills including data entry, email, spreadsheets, and databases; 50 wpm
• Adherence to confidentiality and nondisclosure requirements
• Ability to multi-task and demonstrate time management in a fast-paced environment
• Excellent organizational skills and excellent communication skills required
• Positive demeanor and the ability to work well with others in providing excellent customer service is critical

Working Conditions:

• Core work hours: 8:30-5:00 Monday through Friday – During temporary peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Ineligible for benefits

Job: HUMAN RESOURCES

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 9271

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