Lead Trainer

We are the world’s learning company with more than 21,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We value diversity, equity, and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm, and all team members are supported in reaching their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here The Power of Difference at https://www.pearson.com/careers/diversity-and-inclusion.html

Pearson Virtual Schools provide high-quality, highly accountable online education solutions to schools, school districts, and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy and Pearson Online Academy. Recognized for its outstanding curriculum, high-quality teachers, and leadership, Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

Position: Lead Trainer

As the training facilitation lead, you are responsible for overseeing the ECE employee training activities. You will be expected to perform various tasks that will include training class observation and feedback, cohort scheduling, training facilitation, and content development.

This position is ideal for someone who is:

• Knowledgeable – in the instructional design process; a working knowledge of Training Needs Analysis and adult learning methodologies
• Creative – in producing engaging training content and learning materials
• Skilled – in guiding learners on how to accomplish training objectives, notice group dynamics and learners’ progress, and manage the training event.
• Passionate – about staying up to date on industry standards
• Engaging – enjoys interacting with people and focusing on the learners’ interests, while acknowledging that their voice is central to the learning experience
• Detail-oriented – likes doing work that requires a high attention to details
• Imaginative – prefers working in unconventional ways or on tasks that require creativity
• Committed – reliable as a trustworthy, dependable team member and dedicated to exceeding customer expectations
• Flexible – to alter direction and manage changing priorities to meet deadlines
• Versatile – able and willing to operate as an individual contributor and as a strategic partner

Responsibilities

• Self-motivated with strong interpersonal, persuasion, and facilitation skills with people of different levels, backgrounds and personality styles
• Ability to work in a team environment to build rapport and positively relate to a remote team and on-site staff via phone, E-Mail, text, and verbal presentation
• Must possess strong communication and organizational skills
• Maintain training cohort scheduling and cohort feedback
• You have a high level of responsibility, ownership, accountability and follow through
• Able to learn quickly and adjust to rapidly changing environment
• Can work under deadlines, meet outlined goals, and work independently with minimal supervision and using impeccable judgement in order to accomplish tasks effectively and accurately.
• Possess situational awareness to identify and escalate matters that require urgent attention
• Receptive and able to appropriately incorporate feedback
• Effectively organize and manage multiple training initiatives simultaneously
• Understand business goals and standards for customer service

Qualifications

• Bachelor’s degree in training and development, education, organizational psychology, business, or human resources preferred
• 3 – 5 years of experience in virtual and digital training delivery and evaluation
• 1 – 3 years of lead/Sr. training experience in a fast-paced, quickly evolving corporate environment
• Supervisory experience preferred
• Proven experience with delivering instructor led and digital training of customer support agents
• Experience with the latest technologies in authoring programs, audio, graphics, video, and animation
• Experience navigating authoring tools such as Articulate Storyline, Articulate Rise, or Adobe Captivate
• Advanced knowledge of Microsoft Office, with strong proficiency in Word, Outlook, Power Point, Excel,
• Expertise with presentation tools (with strong proficiency in MS Teams)
• Up-to-date knowledge of the theory and various training and teaching methods
• Understanding and proven experience using training models and processes for training courses and post-training evaluation, including ADDIE and Kirkpatrick
• Application of learning theory as it relates to cross generational differences
• Demonstrated ability to energize a training classroom and can ensure knowledge transfer using powerful, motivating, and effective presentations in a virtual training environment

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 9982