Quality Assurance Assistant

Summary

The Quality Assurance Assistant is responsible for the maintenance and updates of key student information data and the accurate completion of all data processing tasks in a timely manner to support the Student Support Services department (Including but not limited to student monitoring, massaging raw data, and processing data via various CRM systems). The Quality Assurance Assistant also provides administrative support to additional internal departments that are reliant on the accuracy and integrity of our data

General Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:

• Support the Senior Manager, Shared Services, and the Student Services department in achieving our strategic goals and implementing solutions to further increase our data integrity and accuracy
• Assist the department in becoming more service-oriented with a digital-first, customer-first, philosophy
• Complete data inquiries, data processing, and analysis that relates to registration, curriculum management, data integrity, audit requirements, and all Enrollment Data within Pearson Online Learning Services
• Transform raw information into useable data & successfully process the data into our student information system (Salesforce)
• Perform key updates to student records based on business needs.
• Review participation, log in, and perform extensive student monitoring-oriented tasks to assist our Student Support Services department in reaching retention goals
• Collaborate with internal stakeholders to ensure best practices are utilized to optimize our support for our students
• Responsible for accurate internal and external transmission of information
• Provide administrative support to Student Support Services team members
• Work in partnership with Academic Records to support the successful delivery of Admissions Support, Records Management
• Create, maintain, and update Standard Operating Procedures documents as needed

Qualifications

• 4-year degree from an accredited institution OR appropriate combination of experience and education
• Minimum of two (2) years experience in an administrative support function
• Working experience in a vocational or academic organization is an asset
• Exceptional organizational and time management skills
• Proficient with Microsoft Office tools and applications
• Experience with Salesforce is preferred
• Strong attention to detail, a passion for accuracy, and a student-centric mode of thought
• Ability to work independently and take initiative, with limited supervision or oversight
• Strong written and verbal communication skills
• Ability to manage multiple tasks and projects, while meeting key deadlines
• Ability to work in a collaborative manner, adapting to new ways of working and newly implemented processes as required

Supervisory Responsibilities

• This position has no supervisory responsibilities

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $22 - 23/hr.

This position is not bonus eligible, and information on benefits offered is here.

\#LI REMOTE

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 11008

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