Senior Programme Manager

Permanent

Remote work schedule

USA

Position Overview

The Operational Excellence Program Manager will lead and direct the implementation of large, complex programs that contain multiple projects that often require multiple resources and functional integration. The Program Manager is familiar with project and program strategic objectives, as well as the role and function of each team member to effectively coordinate the activities of the team.

Customer Relationship Management Responsibilities

• Establish and maintain positive and productive relationships with our partners, internal stakeholders and external customers.
• Provide outstanding customer service through timely response to questions, concerns, and requests.
• Interpret and meet customer expectations and requirements to ensure complete satisfaction with what is delivered.
• Collaborate with our partners, internal teams, and customers to track and report on the status of development of project deliverables in relation to a pre-defined project schedule.
• Serve as a point-of-contact to our business partners and cross-functional teams for day-to-day management of the project plan.
  
  

Project Management Responsibilities

• Create and maintain the project management plan, project schedules, and other documentation required to effectively manage deliverables to our customers.
• Collaborate with and lead the project team to ensure successful delivery of the project.
• Manage vendors and 3 rd party contributors for solutions delivered to clients, ensuring accountability and transparency in expectations for roles, responsibilities and project constraints.
• Identify opportunities for process and quality improvements which promote cost reduction. Implement initiatives and monitoring the effectiveness of changes made.
• Manage project performance using appropriate tools and techniques in order to monitor the progress of the project. Identify and quantify any variances to the baselines of schedule, scope & cost. Perform any required corrective actions and communicate results to all stakeholders.
  
  

Experience And Skill Requirements

• Bachelor’s Degree is desirable but solid project management experience in a similar work environment is essential.
• Experience leading comprehensive, large-scale projects and programs that include multiple, integrated workstreams.
• Knowledge of educational online programs and/or implementation preferred.
• Experience creating and managing plans for large-scale projects.
• Ability to initiate a project effectively with little information under time constraints.
• PMP certification is preferred or can demonstrate an understanding and application of Project Management Institute (PMI) principles.
• Demonstrated ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment.
• Some travel required - 10-25%.
  
  

What can Pearson offer you?

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The full-time salary range is $140,000 - $170,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Higher Education

Schedule: FULLTIME

Workplace Type: Remote

Req ID: 16733

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