Technical management

We are looking for people who can become a liaison between our Pearson Infrastructure and Operations (I&O) teams to the many business and product teams we support.

In this role, you’ll become an expert in our products and services while keeping close alignment with the customer’s business needs, processes and future directions.

The goal is to ensure the I&O teams are closely aligned with what’s important to our customers, reducing barriers and enabling success.

This role will also be responsible for leading technology projects ensuring effective delivery and execution providing end-to-end guidance from solution design and requirement notification to final customer acceptance.

You will represent the I&O organization in interactions with internal customers and peer teams across multiple Pearson organizations.

Responsibilities

Develop a deep knowledge of the business partner’s business unit and strategic visions / roadmaps to build positive relationships, both horizontally and vertically.

Think strategically by identifying opportunities to improve processes, interactions and services integrating business strategies and goals into I&O roadmaps

Coach business leaders and enable them to articulate their needs and requirements to advance business performance

Leverage agile frameworks to plan, prioritize, and execute solutions

Evaluate upcoming project initiatives and engage with the appropriate parties to facilitate success

Create, manage and report on the financial progress of the projects.

Use tools and technology to make data driven decisions around projects and processes.

Create project plans and manage a matrix team of resources ensuring timely execution and delivery.

Reviewing and negotiating internal and external customer requirements and recommending best practices for existing Pearson offerings.

Identifying, documenting, negotiating, and managing scope change and costs within technology projects.

Determine project resource requirements and negotiating with stakeholders for resource commitments

Interface with managers and other development groups to continuously improve product deployment and implementation processes and strategies.

Facilitate meetings and reviews with a high degree of professionalism, work ethic and integrity looking out for future roadblocks / issues

Measure and communicate value realized with the business on a periodic basis

Be aware of service impacting incidents and communicate progress to both internal and external stakeholders

Evangelize cloud operation best practices

Be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs.

Experience

10 years of experience in an enterprise environment

10 years of experience facilitating the development and implementation of business initiatives and projects, based on management goals and objectives

A minimum of five (5) years of experience in technical project management

Bachelor's degree or equivalent required. MBA or advanced degree preferred

Agile certification is desired

Amazon Web Services Solutions Architect Certification is a plus; however, we will help you get there if you don’t have it.

Knowledge of cloud hosting practices and platforms (AWS, Azure, etc.)

Experience supporting customer facing, high-volume, mission-critical applications strongly preferred

Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.

Skills

A strategic thinker and listener who clearly understands a technical problem before trying to solve it

An organized team player who has an ability to manage multiple tasks

Experienced in relationship-building with the ability to listen, build rapport, and credibility as a strategic partner

Demonstrated ability to effectively manage project commitments and set expectations to achieve quality solutions driving actions through to resolution

Ability to incorporate technical and business knowledge in the analysis of product or project solutions.

Demonstrated ability to work productively with diverse teams.

Ability to effectively present technical and non-technical information to internal customers and senior management.

Skilled and experienced at breaking down silos, negotiating conflict and problem-solving leading change using positive and collaborative methods

Understand and influence integration of business strategies into technology

Strong communication skills in writing, speaking, and presenting

Some travel could be required (10-25%)

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company : Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education.

Alongside these, we have our corporate divisions : Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential.

Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.

People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Last updated : 2024-08-05