Test Center Manager - Billings

Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO).

Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Billings, MT location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

Your Health, Safety & Wellbeing during COVID-19

As a responsible employer, at Pearson VUE we take the health, safety and wellbeing of our colleagues and test-taking candidates very seriously. At our company-owned test centers, we are following recommendations from the CDC and the World Health Organization for preventing the spread of COVID-19 and protecting test candidates and our staff. Per the recommendations from global health organizations, we are implementing a strict cleaning regimen which includes providing hand sanitizer to test-taking candidates upon entering the test center and sanitizing the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitized after every use. We are also implementing social distancing guidelines, which suggest 6 feet of space between individuals. Test centers may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to: ·

• Make hand sanitizer available in the waiting area and prior to entering the testing room. ·

• Increase our cleaning and disinfecting regimens in between all testing appointments. ·

• Provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose.

• Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test center.

SCHEDULE REQUIREMENTS:

Our ideal candidate demonstrates flexibility and teamwork.

This position is benefit eligible. Ability to work 20 - 40 hours per week with an expectation to work more hours as needed.

Employees must be available to work various shifts between the hours of 7am - 8pm various shifts as scheduled, any day Monday through Friday.

Ability to work approximately 2 Saturdays per month from 7am to 8 pm.

This job will be mostly a day shift

Available to address operational problems when not at test center.

60% of daily tasks are Test Administrator Responsibilities:

Performs on-time site opening and closing procedures.

Understands all testing procedures.

Checks in examinees, verifies identification, and explains the exam process. Monitors examinees while testing. Maintains a secure testing environment.

Communicate with internal technical support to investigate and fix technical issues.

Strictly adheres to company policies using careful judgment.

Responsible for maintaining a professional and clean testing center with light housekeeping duties.

Arrive on time for all scheduled shifts.

Other duties as assigned.

40% of daily tasks are Test Center Manager Responsibilities:

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

Site staffing/hiring/retention/conflict resolution/scheduling.

Trains, develops and coaches staff.

First contact for facility issues.

Ability to multi-task.

Qualifications Requirements: ·

• Minimum of 1-year customer service experience preferred.

• One-year supervision experience in customer service preferred.

• High school diploma or equivalent is required.

• Bachelor's degree or equivalent business experience preferred.

• Team leading and training skills, and exposure to a testing environment are strongly preferred.

• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction. ·

• Must be flexible in work hours and days. ·

• Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress. ·

• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

• Ability to operate a computer, fax, and telephone. ·

• Must be able to work in a quiet, focused environment and hear spoken words in soft voices. ·

• Ability to lift up to 20 lbs on occasion.

• Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.

• Must have the ability to sit for long periods of time.

• Must be able to bend, stoop & lift from a stooped position.

• Must be able to see small details at a distance.

• Ability to see names clearly on id cards and the computer screen

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: PART_TIME

Req ID: 2146