Test Center Manager - Tupelo, MS

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Tupelo, MS location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in 431 W Main St, Ste 340, Tupelo MS 38801

Starting pay is $19.00 per hour

SCHEDULE REQUIREMENTS:

• Our ideal candidate demonstrates flexibility and teamwork
• This position a Regular part-time position and benefit eligible
• Ability to work 20 to 25 hours per week with an expectation to work more hours as needed.
• Employees must be available to work various shifts between the hours of 7:15 am to 8 pm various shifts as scheduled, any day Mondays through Fridays. Occasionally testing events will extend these hours.
• Ability to work approximately 2 Saturdays per month and an occasional Sunday

Schedules are available at least 2 weeks in advance

Responsibilities:

Available to address operational problems when not at the test center.

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Other duties as assigned.

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Qualifications

• High school diploma or equivalent is required

• Minimum of 1 year customer service experience is preferred

• Experience in managerial role, proctoring or invigilating exams is highly preferred

• Must be flexible in work hours and days

• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)

• Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.

• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: PART\_TIME

Req ID: 9844