Operations Manager

OPERATIONS MANAGER

Due to the Covid-19 pandemic, all employees are required to wear the necessary PPE within the warehouse and while on client deliveries

THE ROLE

Operations Managers lead with a Safety First mentality. They are responsible for owning their business. They are held accountable to their metric performance and Profit and Loss (P&L) of their building. They work together with other site leadership and their Regional Manager to lead Field Operations Final Mile Team Members, develop their team, problem solve and delight our Members all while upholding Peloton’s Core Values. Operations Managers will work to keep their team well informed of priorities and initiatives. They will also serve as Leader on Duty ensuring the day-to-day tasks and projects are completed by the team efficiently and safely.

RESPONSIBILITIES AND REQUIREMENTS

• Cultivate a culture of safety, organization, a clean and organized working environment and uphold Peloton’s Core Values
• Oversee and uphold the standard operating procedures of all day-to-day operations, including warehouse and delivery operations, managing staff scheduling, product inventory, and vehicle fleet management
• Hire, train and supervise all team members
• Act as a Leader on Duty for the facility
• Regularly review data to solve day to day operation challenges and lead the team to meet or exceed KPIs and company goals  
• Manage all fleet operations
• Oversee inventory management ensuring inventory levels meet fulfillment needs and identifies and rectifies inventory control challenges 
• Drive effective change management to meet business needs with minimal team member impact 
• Build people capabilities through 1:1’s, coaching sessions and feedback that focuses on accountability, development and excellence in the workplace 
• Ensure proper inventory levels by evaluating sales data and communicating with Peloton Logistics team on a regular basis
• Maintain effective communication with the Final Mile national team and local retail store teams
• Partner with Third-Party Logistics (3PL) providers to drive member experience, on/off-board new providers and manage performance of 3PL partners by market. 
• Manage relationships with the local 3PL management team.
• Ensure current and accurate inventory for all products both systematically and physically

This description indicates the general nature of the qualifications and duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive inventory of all duties and responsibilities employees assigned to this job may have.

EXPERIENCE/ATTRIBUTES REQUIRED

• Strong organizational, logistical, and analytical skills
• At least 3 years of leadership experience
• Ability to communicate effectively with all levels of the organization
• Capable of excellent documentation and tracking data, including on electronic devices
• Relentless attention to detail
• Proficient in Microsoft Office and/or Google Workspace, specifically with spreadsheets
• Demonstrated ability to troubleshoot and problem solve
• Comfortable with managing large teams including full time, part time, and seasonal workers
• Ability to build and lead a highly successful and dedicated team
• Flexible schedule; ability to work nights, weekends, and holidays as necessary 
• Have a valid driver's license
• Lean manufacturing experience a plus
• Bachelor's degree preferred

PHYSICAL REQUIREMENTS

This is primarily an active position, involving long periods of standing and lifting items weighing 75 lbs or more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.