Key Holder / Operations Lead

Peltz Shoes

Job Description:

Job Title: Keyholder / Operations Lead

Reports To: Store Manager

Summary: This post is a dual post for a Keyholder and Operations Lead. Both positions assists with the daily operation of the store which includes sales, merchandising, training, visual, and store maintenance.

Keyholder - Primary focus will be sales / customer service, product knowledge, and sales floor recovery.

Operations Lead - Primary focus will be fullfilling omni-channel sales, operations of the store, merchandising and inventory control.

Duties and Responsibilities include the following. Other duties may be assigned.

Driving Sales

• Assists management with developing daily, weekly and monthly sales action plans.
• Helps set sales objectives with Sales Specialists to exceed company goals.
• Each week will meet with sales team to provide goals and develop plan to help them exceed those goals.
• Drive unit sales at high velocity by offering value sales-drivers in the best visual placement.
• Ensure customer interaction expectations are focused on driving multi-pair sales.
• Assist with training on existing and new products

Customer Focus

• Personally model a positive customer experience, ensuring the customer always takes priority.
• Creates a culture that builds exceptional customer experiences.
• Maintains high customer readiness standards and delivers a neat, clean and easy to shop store environment.
• Builds customer loyalty through coaching and motivating store team to solicit our Peltz Perks program.

Operation Focus

Process daily shipments, complete internet orders in timely, accurate manner. Load and unload daily truck shipments. Ensure internet orders are shipped accurately when directed.

• Establishes visual planning and maintenance.*
• Maintains stocking and sizing of shoe bins.*
• Oversees store operations.*
• Oversees store maintenance.*
• Maintains Mismate Process*
• Oversees Store Supplies
• Attends mandatory store meetings.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); two years or more related retail experience and/or training.

Supervisory Responsibilities:

Supervise an average of 20 employees including Sales Personnel, Stock Personnel, and Cashiers. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equipment:

Cash Register

Label Machine

Wireless Scanner

Inventory Scanner

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; inventory software; internet software; order processing systems and database software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 40 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Fort Myers, FL 33907: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have schedule restrictions? This position requires 40 - 45 hours per week with weekend availability for business needs.

Experience:

• elevated retail: 1 year (Preferred)

Work Location: One location

Salary : $16 - $18