Senior Business Analyst

POSTED ON 11/30/2020 CLOSED ON 2/25/2021
PenFed Credit Union Hired Organization Address McLean, VA Full Time

Job Posting for Senior Business Analyst at PenFed Credit Union


Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.


PenFed is hiring a Senior Business Analyst at our Tysons, Virginia location. The primary purpose of this job is to be responsible for detailed requirements analysis, documenting processes, delivering initiatives and defining some testing criteria.


  • Provide leadership, training, coaching and guidance to other analysts.
  • Participate in and lead meetings and presentations for reviews of business processes, status and risk mitigants.
  • Effectively communicate insights and plans to cross-functional individual contributors and leaders.
  • Manage projects, developing action plans and monitoring performance.
  • Uncover and understand external and internal stakeholder needs and translate them into requirements.
  • Document user interfaces, data definitions, data mapping and rules.
  • Ability to work well with internal teams, including other product owners, developers, engineers, architects, quality assurance, and
  • operations. Ensure requirements are fully understood and that implementation plans match expectations.
  • Provide training and answer questions on how to use the product.
  • Frequent communication of roadmap, risk, analysis and apply feedback with leaders and individual contributors.
  • Use database queries to analyze performance indicators, evaluate experiments, etc.
  • Define success criteria for testing and product acceptance.
  • Facilitate the creation and maintenance of proper product documentation.
  • Troubleshoot critical third party and proprietary issues to resolution.
  • Ensure the technical team works on the right things from the stakeholder’s perspective
  • Independent problem solver leverages multiple technology solutions and manage multiple deliverables at one time.


Education and Experience

Equivalent combination of education and experience is considered

  • Bachelor’s Degree in related field is preferred.
  • Minimum of three (3) years of experience performing business analysis.
  • Experience with agile environment and SQL is required.
  • Experience with Confluence Jira is preferred.

Work Environment

While performing the duties of this job, the employee may be exposed to an indoor office setting with moderate noise and the opportunity to work remotely.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Ability to travel to various worksites and be on-call is required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.



About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 531-444-8329.


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