Team Lead, Refinance Partner

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. 

PenFed is hiring a Refinance Partners Underwriting Team Lead at one of the following locations:Omaha, Nebraska; San Antonio, Texas; and Eugene, Oregon. The primary purpose of this job is to oversee the daily operation of assigned loan queues and the daily operations of assigned Consumer Lending staff. Performs the duties of the Senior Manager, Consumer Lending in the manager’s absence.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

• Supervise the Refi Partner team on a daily basis to include establishing goals, priorities, and expected performance level of the team.
• Manage relationships with Refinance Partner contacts, internal stakeholders, and Processing partners.
• Administer stated objectives, goals, and performance standards for Underwriters on assigned team.
• Oversee and mentor all staff to ensure adequate training and performance is achieved.
• Provide input to the Senior Manager, Consumer Lending regarding hiring staff and managing job performance on a regular basis, including probationary and annual evaluations and the administration of disciplinary actions.
• Prepare and distribute various production reports.
• Research and resolve complex member problems within delegated authority, including, but not limited to exception requests and referring consumer loan applications to the Loan Review Committee as appropriate.
• Maintain a detailed knowledge of the job responsibilities of the Refinance Partner Underwriting and Processing team; perform those duties as needed throughout the day.
• Review and approves correspondence related to consumer loan applications returned by Executive Correspondence/Loan Review Committee.
• Provide training and guidance to peers, direct reports, Operations, and other PenFed staff related to Consumer Lending practices.
• Assume the duties and responsibility of the manager when the manager is unavailable.
• Maintain industry knowledge around emerging best practices and trends in the consumer underwriting field, especially as it pertains to auto lending trends.
• Discover opportunities to recommend changes that will streamline processes, improve efficiency and push the business forward.
• Assist with maintaining PenFed’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in a related field preferred.
• Minimum of four (4) years of experience Underwriting consumer loans required.
• Minimum of four (4) years of experience in financial services, or, two (2) years’ experience supervising/managing employees, is required.
• Minimum two (2) years of experience in a fraud mitigation or financial security role.
• Knowledge of industry best practices around lending, loan processing & underwriting. 

Supervisory Responsibility

This position will direclty supervise employees 

Licenses and Certifications

• Must successfully complete Pentagon Federal Loan Officer Training Program.
• Certified Fraud Examiner (CFE) certification preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites is required.

Special Message Regarding COVID 19 

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. 

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. 

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. 

Equal Employment Opportunity 

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. 

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. 

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