Field Support Coordinator - Part Time

Location: Virtual

The Field Support Coordinator triage user requests for assistance, escalating technology issues to the appropriate support team, locating documented process and user-facing resources, and reinforces standards of operational excellence. The Field Support Coordinator reports directly to the Manager, Product Support.

What you’ll do:

• Provide ongoing multi-channel support to first level users, respond to requests for process and technical assistance, triage system issues
• Connecting field users with existing training on products and processes
• Provide exceptional customer service, according to expected service level agreements
• Identify and correct errors made by system users; support data quality and process consistency by communicating errors to users and leaders in a friendly, helpful manner
• Report improper system usage to management
• Serve as subject matter expert for technology tools that support field processes; Product Support Coordinator must maintain awareness of roadmap of enhancements and new features or functionality previously deployed or scheduled for deployment to production
• Assist with coordination and participate in User Acceptance Testing for new technology tools and system enhancements
• Support the success of all team members by motivating each toward common goals and shared accountability for all team deliverables
• Effectively manages individual goals and performance

What you bring to the table:

• Understanding of CRM systems and/or IT administration, preference to Salesforce
• Preference for an Associate's degree in a related area and 1-2 years of experience in end-user support
• Effective time management and ability to meet deadlines under pressure
• Must be a motivated self-starter with the ability to work independently, while following documented processes and instructions
• Demonstrated ability to analyze problems, determine alternatives and make sound decisions
• Strong commitment to customer service
• Must be flexible and able to adapt to changing circumstances

RESPONSIBILITIES:

• Provide ongoing multi-channel support for Jobstack users in the field, Customers and Associates respond to requests for process and technical assistance, triage system issues
• Ability to toggle back and forth between multiple systems.
• Tracking of daily task
• Answer calls
• Respond to emails
• Provide exceptional customer service according to expected service level agreements
• Serve as subject matter expert for technology tools that support field processes as related to Jobstack Product Support Coordinator must maintain awareness of roadmap of enhancements and new features or functionality previously deployed or scheduled for deployment to production
• Assist with coordination and participate in User Acceptance Testing for new technology tools and system enhancements
• Support the success of all team members by motivating each toward common goals and shared accountability for all team deliverables
• Effectively manages individual goals and performance

REQUIREMENTS:

• Ability to toggle back and forth between multiple systems.
• 1-2 years of experience in end-user support
• Must work Saturdays
• Effective time management and ability to work in a fast-paced Customer service environment
• Must be a motivated self-starter with the ability to work independently, while following documented processes and instructions
• Demonstrated ability to analyze problems, determine alternatives and make sound decisions
• Strong commitment to customer service
• Must be flexible and able to adapt to changing circumstances
• Strong written and verbal communication skills
• Strong organizational skills
• Proficient in Microsoft Office Suite
• Experience with excel

At PeopleReady, we make a difference:

PeopleReady is an industry-leading general and skilled labor staffing provider for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and other industries. The daily impact that we have on the lives of job seekers and our customers’ businesses is something that we’re incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, ready to change lives through work and ready to win. Are you ready to join us? To apply, please email your resume to jcoffman@PeopleReady.com We can’t wait to meet you.

This is a remote position that may be performed anywhere except the state of Colorado.”

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

IND_FIELD

TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout.

• PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.
• PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.
• PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.

TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.

What we do at TrueBlue is simple – we put people to work and change lives every day.