What are the responsibilities and job description for the Loan Operations Consumer Administrator position at Peoples Bank?
Job Purpose
This position is responsible for booking direct consumer loans, processing change in term agreements, adding transfers and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls and researching questions regarding consumer loans serviced by Peoples Bank. Other functions that support the above mentioned processes will also be the responsibility of the position.
Job Duties
- Book, check back and reconcile files for real estate, credit line and personal loans
- Process change in term agreements
- Track direct consumer loan document exceptions
- Balance loans to general ledger daily
- Answer calls and research questions from internal and external customers
- Add and check back automatic transfers
- Complete service requests input through our Peoples One (P1) service system
- Develop and update written procedures
- Review system reports to proactively identify any issues on consumer loans
- Cross train with other positions within the Loan Operations department
- Will be responsible for completing special projects as assigned by manager.
Normal hours are 8:00am to 5:00pm, Monday – Friday, some Saturdays 8:00am-12:00pm
Education, Experience and Job Skills
- High School Diploma required, Associates Degree preferred
- At least one year of banking experience preferred
- Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
- Basic knowledge of Microsoft Word and Excel
- Excellent verbal and written communication skills
- Ability to prioritize and effectively manage time to meet deadlines
- Positive and professional attitude in an open, team environment
Basic Qualifications:
- High School diploma or GED certification required
Equal Opportunity Employer M/F/Disabled/Vet;
For inquiries regarding employment with Peoples Bank, email humanresources@pebo.com.