Call Center Rep

TITLE:  Patient Support Specialist TEMP/TEMP-PERM/DH:  Initial contract through 3/31 (potential for perm with great performance) 
START DATE:   ASAP SCHEDULE/HOURS:  Mon-Friday: 9am - 5:30pm or 10am-6:30pm And 11:30am-8pm  *Training 8:30-5 for approx 3 weeks* DRESS CODE: Business casual 
WHAT ARE THE TOP 3 TECHNICAL (HARD) SKILLS THE IDEAL CANDIDATE MUST HAVE? -Excel proficient -Experience with Call Center Software -Strong customer service 
DAY TO DAY DUTIES/RESPONSIBILITIES:   • Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
• Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
Performs other assignments as needed

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications.  This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs.   This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs.   This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.

SKILLS/REQUIREMENTS (I.e. education/years’ experience/software/industry or position experience):  •    1 years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
• Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
• Call Center operating metrics and performance management experience (a plus)
• Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
• Will be trained to support programs, clients and/or job functions as appropriate
• Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
• Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
• Fluent in English/Spanish (a plus).
• Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation
• Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy
• Adaptability: Adapts to a variety of situations easily and effectively navigates situations
• Problem Solve; Thinks critically, and problem-solves issues to resolution
IND8

About the Company:
PeopleShare Inc

PeopleShare was established in January of 2005. The founders had a vision to be different than any other staffing company. All staffing companies, screen, interview and test their employees, but few provide real value. Our value to our customers - "Provide great people to great companies." It is how we provide great people that makes us different. Our years of experience in both small and larger staffing companies has given us a unique advantage. We understand and are able to deliver all the strengths that a big staffing company has, while still having the flexibility and creativeness of a small independent staffing company.

Company Size:
100 to 499 employees

Industry:
Staffing/Employment Agencies

Founded:
2005