Manager, Benefits

Overview

Pep Boys is driven by its customer promise, “We go further to help you go farther.” Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America’s skills gap. For more information, visit www.pepboys.com.

POSITION SUMMARY

As a member of the Benefits team, the Benefits Manager serves as the subject matter expert for company-wide benefit plans, programs, systems and processes. Delivers company-wide impact in the research, analysis, and administration of all corporate benefits. Regularly interfaces with employees, vendors and the broader HR team ensuring accurate and effective delivery of all benefit offerings. An innovative, detail oriented, customer service minded, and efficiency seeking person will thrive on this opportunity to be part of collaborative team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage administration of group benefit plans including but not limited to, medical, Rx, dental, vision, life insurances, disability as well as 401k.
• Research and troubleshoot eligibility and other issues
• Assist with carrier file feed error resolutions, research, set up and maintenance
• Conduct monthly and quarterly audits for benefit eligibility including over-age dependents
• Knowledge of how to process benefit invoices and billing processes. Requires strong analysis and Excel knowledge
• Ensure health and life insurance plan invoices are regularly audited and on time for payment to finance
• Assist with documenting and maintaining procedures for benefit processes
• Manages and ensures ACA compliance, including oversight of ADP tracking and review of ACA compliance on a monthly basis
• Participates in annual enrollment planning, testing and execution
• Knowledgeable of defined contribution retirement plan. Knowledgeable of compliance and can assist with annual audit and preparation of government reports such as Form 5500 and PBGC, Schedule SSA
• Acts as liaison between vendors and team members to facilitate issue resolution as needed
• Follows through to ensure that team member's issues are fully resolved
• Serve as point of contact for HR regarding benefit plan inquiries and policies
• Participates in conducting new hire benefits orientation
• Provides high-quality, timely and professional customer service
• Understands the organization's philosophy and culture -- promoting and communicating whenever appropriate

SPECIFIC JOB KNOWLEDGE

• Knowledgeable of laws and regulations including but not limited to ERISA, FMLA, HIPAA, COBRA, CA-COBRA, PPACA, QMCSO/NMS
• Experience and/or knowledge of CA and Puerto Rico a plus
• Ability to work on a team, offer solutions to challenges, (detail oriented is a requirement)
• Strong communication and interpersonal skills
• Excellent written and verbal communication skills; strong customer service orientation and interpersonal skills required
• Proficient in the use of PC software including Microsoft Office, ADP or other HRIS software. Case Management software a plus.

QUALIFICATIONS

Education: Bachelor's Degree or equivalent related work experience

Experience: 5 years employee benefits administration experience

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Repetitive movement of hands and fingers, typing or writing.
• Occasional standing and walking.
• Talk and hear.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled