Store Manager

Pep Boys
Pompton, NJ Full Time
POSTED ON 7/16/2024 CLOSED ON 7/25/2024

What are the responsibilities and job description for the Store Manager position at Pep Boys?

Position Summary

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
  • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
  • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
  • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
  • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
  • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Partner with the Fleet business team to maintain and build Fleet service customer relationships.
  • Advise associates, technicians, and customers on tires, parts and service programs.
  • Effectively communicates with all store associates, managers, and customers.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Other duties as assigned.

Knowledge, Skills, And Abilities

  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
  • Valid Driver's License.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy and follow-through.
  • Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.
  • Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
  • High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Store Manager- UPS Store
The UPS Store -
Pensacola, FL
Store Manager - Store 84
The 99 Store -
Los Angeles, CA
Store Manager
The UPS Store -
Ridgewood, NJ

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Store Manager?

Sign up to receive alerts about other jobs on the Store Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$42,682 - $63,472
Income Estimation: 
$47,272 - $58,380
Income Estimation: 
$60,283 - $82,467
Income Estimation: 
$43,292 - $70,587
Income Estimation: 
$90,266 - $116,907
Income Estimation: 
$31,734 - $43,980
Income Estimation: 
$47,272 - $58,380
Income Estimation: 
$60,283 - $82,467
Income Estimation: 
$57,915 - $80,000
Income Estimation: 
$42,682 - $63,472

Sign up to receive alerts about other jobs with skills like those required for the Store Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Escalation Skill

    • Income Estimation: $68,986 - $132,590
    • Income Estimation: $87,241 - $128,435
  • Inventory Control Skill

    • Income Estimation: $80,332 - $109,058
    • Income Estimation: $83,022 - $119,728
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Pep Boys

Pep Boys
Hired Organization Address Fleming, FL Full Time
Position Summary Responsible for achieving expected sales goals across the service labor, parts, and fleet business and ...
Pep Boys
Hired Organization Address Clearwater, FL Full Time
"Gear Up Your Career: Join Us as an Automotive Technician Today!" Ignite Your Career in the Fast Lane! Are you ready to ...
Pep Boys
Hired Organization Address Corpus Christi, TX Full Time
Position Summary Responsible for achieving expected sales goals across the service labor, parts, and fleet business and ...
Pep Boys
Hired Organization Address Pennsylvania, PA Full Time
Position Summary Responsible for managing, directing and controlling all operations and sales functions for multiple sho...

Not the job you're looking for? Here are some other Store Manager jobs in the Pompton, NJ area that may be a better fit.

Grocery/Supermarket Store Manager

Retail Store Manager, Moultrie, GA

Grocery manager

Retail Store Manager, Moultrie, GA