Process Mining Manager

Main purpose:

GPEX is a global team delivering process and control transformation, simplification, and digitization projects. This role will report to the GPEX Process Transformation team and will be responsible for identifying and leading process efficiency and simplification initiatives for GPEX customers through the implementation of automations, analytics, task and process mining solutions. As GPEX process mining lead, the scope of support is

• Support process improvement and simplification opportunities by building analytics and process mining use cases to assist in a data-driven approach
• Lead process modeling & process mining team, strategy and capabilities within GPEX
• Host sessions with PGT, PIRT and non SAP business and project teams across various process areas on modeling their “as-is” and “to-be” processes from discovery & design through final review & signoffs
• Identify opportunities of process and task mining and influence PGT business teams to use Celonis at various phases of projects
• Develop quick win PoC’s to show the value of Celonis
• Solution the holistic process mining use case and act as a techno-functional liaison between business and developers
• Act as a technical partner for Process transformation teams within GPEX & help identify opportunities to integrate various digital technologies into business processes
• Understand organizational prioritization and assess opportunities for technology implementations leading to process improvements.
• Interface with GPEX Insights & Automation teams to scope projects,  solutions, prioritize and develop sustainable and documented efficiency projects for sustained business utilization
• Champion the use of technology & provide guidance to business teams to increase integrations with technology, while supporting upskilling and technology implementation opportunities
• Thrives on solving complex problems through automation, analytics & innovation with a data-driven approach in a diverse skillset & geographical environment
• Develop peer group network between various sector control teams and contribute towards knowledge-sharing practices and platforms.
• Deliver and facilitate technology awareness sessions to support the digitization agenda across the controls function

Accountability:

• Own the end to end tactical & operational Process Intelligence Strategy for GPEX
• Collaborate with various stakeholders from different process areas and projects including PGT across sectors in a techno-functional capacity to identify process efficiency opportunities and propose appropriate technology to support the initiatives
• Communicate weekly/monthly status of process intelligence program status and note follow-ups or issues encountered
• Lead & manage a global team of process modelers with day-to-day modeling work assignments and ensure completion
• Lead the team in capturing and documenting the “as-is” design and “to-be” process maps by working closely with business experts
• Ensure accurate standards are followed per program defined standards & connect with other PepsiCo Celonis Teams
• Utilize SAP knowledge to investigate data elements, tables and field related to business processes
• Ensure data accuracy and completeness principles are applied on Celonis
• Keep up with the latest capabilities in Celonis including AI and ML offerings and proactively identify use cases to level full capability of Celonis
• Perform demonstrations of process workflows and update feedback received from SMEs & key stakeholders
• Identify opportunities of process improvements by combining process modeling work & process mining in Celonis
• Drive efficiency, standardization & harmonization across GPEX customer use cases via process mining
• Develop process overviews and best practice documentation for modeling and process intelligence work
• Implement process mining use cases within Celonis leveraging real- or near-time data feeds & transformations
• Influence business and process transformation team through data-based recommendations
• Build actionable and value tracking KPIs, production-quality dashboards, informative deep dives, and scalable data products via Celonis
• Facilitate validation and value realization workshops with business teams leveraging data driven approach
• Serve as a Subject Matter Expert (SME) on Celonis for PepsiCo
• Partner with IT Tool support teams to report issues and/or resolve as they arise
• Research market trends by collaborating with internal, and external peer groups and attending conferences, and propose new tools and approaches for process improvement
• Collaborate with GPEX Insights and Automation core team to stay updated with the technology toolkit & governance processes
• Lead internal capability build sessions across sectors, markets & PGT deployments
• Develop quick win analytics using tools such as Tableau, Power BI, Tellius with data from SAP and other transactional systems
• Develop techno-functional documentation, clearly articulate requirements, and guide business teams to implement test plans, scripts, and procedures
• Coordinate and support user acceptance and regression testing, including preparing test scenarios and collecting approvals from business process owners
• Coordinate and support end-user manual training and change management
• Develop strong working relationships with internal & external partners, both business and technical users across various groups within PepsiCo
• Develop peer groups with other process transformation teams, Celonis service providing functions, Citizen developers, Embed I&A team and core I&A resources for knowledge sharing on best practices, inventory of process efficiencies
• Participate in reporting value framing, tracking, and reporting to Sr. Leadership using various analytics tools and digital platforms
• Apply Project Management principles and methodologies throughout projects and deliverables

Key skill/Experince requried:

• Higher education degree in either Computer Science, Computer Engineering or Mathematics. Management in Information Systems, Finance, Accounting, Procurement, business or related field
• Experience with multiple analytics tools such as Power BI, Tableau, Tellius, Excel – 5 years (Must)
• Celonis or process mining tools experience required and certification a plus – 2 years.
• 5 years of experience working in Process modelling esp. handling Data Process teams in a functional capacity, preferably CPG with experience in core master data domains such as Materials, Customers, Supplier, Finance
• Strong Microsoft Office skills, preferably strong Excel analysis skills esp. around reporting and generating metrics for leadership (4 years Advanced MS Skills)
• Experience with continuous improvement methodologies (i.e., Agile, Six Sigma, Design Thinking) – 3-4 years (must)
• Experience in Project Lifecycle
• SAP technical knowledge to identify tables, determine views and program logics (Configuration and tables – Must ETL – Extraction, transformation and Load)

Skills, Abilities, Knowledge:

• Experience documenting process flows and business requirements
• Excellent communication skills, both verbal and written, in English
• Detail oriented, thorough with documentation & communication
• Ability to influence and demonstrate confidence in communications with senior-level management
• Comfortable with driving change and leading teams effectively through times of change
• Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment
• Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs
• Proactively drives impact and engagement while bringing others along
• Ability to lead others without direct authority in a matrixed environment
• Strong facilitation/presentation skills
• A drive to learn and master new technologies and techniques
• Lead a global group of process mining developers
• Solid problem-solving and analytical skills
• Strong facilitation/presentation skills
• Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
• Ability to communicate fluently in English
• Willingness to travel 20% of the time
• Leadership – multicultural teams – india and polonia. (5 Direct reports – 2-3 years)