What are the responsibilities and job description for the AWS Cloud Operations Manager position at Peraton?
Peraton’s Department of Education program is seeking for an experience AWS Cloud Operations Manager. The Cloud Operations Team Manager will be responsible for directing and coordinating a Cloud Operations team by managing the administration, uptime, performance, service level agreements, operational plans, security and compliance, and incident response for cloud services and apps in a multi-region, 24x7, mission-critical, enterprise environment.
What you’ll do:
- Manage the team operating the system infrastructure for AWS cloud based services and apps running in cloud test and production environments following both traditional and Agile Scrum and style of management
- Maintain operations policies & procedures; including security; disaster recovery; monitoring and customer communications
- Provide high quality of service 24/7 to customers; including proactive monitoring and response to support issues; monitor customer satisfaction and optimize service delivery to ensure support level agreements (SLAs)
- Provide an essential function for coordinating upgrades, deployments, patches, and security updates in a fast-paced, dynamic environment
- Ensure cloud operations are performed to applicable legal and regulatory requirements specifically NIST, CIS, DISA, DHS, IRS
- Drive solutions and lead technical teams presenting technical options that meet business requirements to executive level clients
- Manage and plan infrastructure & resource costs to defined budgets, deliverables, project deadlines, and customer commitments
- Conducts security assessments, security authorizations, and evaluations of applications and systems processing sensitive; and assesses technology to ensure that security vulnerabilities are identified and remediated
- Develops and maintains IT security documentation, including system security plan, risk assessment, contingency plan, incident response plan, IT security policies and procedures, etc.
- Monitor networking, firewalls, security policies, routing, failover, HA/backup/restore, disaster recovery, cloud storage, security trends and patches/updates, monitoring tools, scale testing and cloud application deployment
- Define and implement ops reporting and support dashboards & manage platform operations support
- Manage and develop automation to support zero-downtime infrastructure changes across multiple globally distributed systems
- Define, implement, manage, and improve operational support processes
- Lead and mentor a team in a high touch client environment and manage operational coverage amongst operation team members
- Identify and implement cost savings opportunities through automation and optimizing resource utilization
Required Qualifications:
- Bachelors Degree in Science and 12 to 15 years of experience; MIS or related field and MBA is a plus
- 5 years managing an Amazon Web Services (AWS) cloud IT operations team, administrating and managing Linux/Windows systems for production, test, and development environments in a Dev/Ops environment
- Strong technical background with AWS experience architecting, solutioning, and troubleshooting highly technical issues and facilitating documented solutions
- Experience working in a multi supplier and high touch, highly secured client environment
- Experience working in and leading a team in an Agile and DevOps environment and leading DevOps, on demand, fast pace environment
- Experience developing and presenting strategy initiatives or innovation ideas to executive level customers
- Highly organized and detail-oriented, with excellent, demonstrated process management skills; project and goal oriented
- Strong communication skills to work with leadership, subcontractors and customers
- Personable, approachable, and readily accepting of change; able to work cohesively with a variety of talented individuals within the organization
- AWS certified SysOps Administrator, Associate Solutions Architect or Solutions Architect Certification
- Strong time management skills and the ability to be self-directed
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Ability to effectively prioritize and execute multiple tasks in a high-pressure environment including during disaster recovery/crisis situations
- Ability to keep up to date with trends in Cloud service delivery and updated AWS practices
- Must be a US Citizen and able to obtain and maintain the required agency clearance
Desired Qualification:
- Federal Government experience is a plus
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Colorado Salary Maximum: $267,200
The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
Salary : $1 - $1,000,000
