What are the responsibilities and job description for the Change Management Consultant II position at Peraton?
Responsibilities
This position will serve as the Change Management Consultant II - TSA IMPACT II. It provides a single point of contact and is responsible for coordinating all change functions between Peraton and TSA change management.
Role & Responsibilities
- Coordinate daily change management team review and approval of RFC (Request for Change) maintenance and application deployment tickets.
- Verifies adherence to government change management and maintenance policies and procedures.
- Receive, log, and initially prioritize RFCs, in collaboration with the initiator, release management, engineering, and Peraton management
- Circulate all RFCs in accordance with the TSA change management process for review and approval
- Properly schedule, record and report on RFCs in order to provide the most comprehensive and correct status of all changes
- Update the change log to reflect all progress that occurs, including any actions to correct problems and/or to opportunities to improve service quality.
- Review all implemented RFCs to ensure that they have met their objectives. Refer any that have been backed out or have failed to the initiator or other appropriate responsible party.
- Review all outstanding RFCs awaiting consideration or awaiting action.
- Properly close and record implemented RFCs in a timely manner consistent with TSA change management policy
- Take part in producing regular and accurate management reports on TSA RFCs as required by contract
- Interact closely with IT operation delivery teams, project managers, solution engineers and government counterparts to ensure approved scheduled maintenance is completed
- Interact with the customer on an as needed basis regarding change management
Required Skillsets
- US Citizen with the ability to obtain an entry on duty security clearance
- 5 years’ experience in change management
- Strong understanding of change, release, and configuration management, and their interaction
- Knowledge of client business environment and requirements
- Excellent interpersonal and communication skills
- Excellent teamwork skills
- Exceptional problem-solving capabilities and use of judgment
- Ability to work effectively in a distributed work environment/self-starter
Qualifications
BS 2-4 Years, MS 0-2 or HS 8-10 or equivalent experience
Ability to obtain DHS EOD
Preferred Qualifications
- Eligible for an Entry On Duty or Public Trust Clearance
- Knowledge of BMC Remedy and its ticketing system
- Knowledge of SharePoint
- Possess an Information Technology Infrastructure Library (ITIL) Foundations 4 certification or the ability to obtain one
Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Salary Range
Salary Minimum: $40,000 Salary Mid: $80,000 Salary Maximum: $100,000 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. An Equal Opportunity Employer including Disability/Veteran.Salary : $40,000 - $80,000
