Bell Attendant

Description

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Bell Attendant is responsible for greeting and welcoming our guests to the hotel with a gracious welcome and warm smile, assisting with their luggage, packages, and transportation, and pleasantly escorting them to their room as needed. This position will work closely with Front Desk and Housekeeping, ensuring the highest standards of service and the best possible experience for all guests. This position is ultimately responsible for coordinating and providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout.

Essential Functions:

• Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property.
• Always informs guests of the Hotel services and effectively communicates and explains room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Always handles and transports guest luggage in a cautious, conscientious manner to avoid damage to luggage or contents.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Communicate parking procedures to guests/visitors. When needed, arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
• Effectively answers any questions guests may have and resolve problems in a timely manner ensuring guest satisfaction.
• Adhere to all established procedures for securing Guest luggage and items of value.

Qualifications:

High School Diploma or equivalent; at least one (1) year of experience required. Must be able to work a flexible schedule that includes weekends, holidays and evening hours. Prior experience as a Bell Person preferred.

Benefits We Offer

• Your Voice Matters! Our unique Open Source culture gives you the opportunity to impact our continuously evolving company.
• Express Yourself! We promote self-expression & individuality via our Self-expression Uniform Program, which offers a variety of uniform options to mix and match in a way that better expresses you! “We want you to be yourself; everyone else is already taken.” – Oscar Wilde 
• Meal on Us! Enjoy a complimentary meal during most shifts.
• Be Recognized! Earn Starfish Reward points redeemable for a variety of gift cards
• Explore our Hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).
• We Invest in Your Future Success! Become a department trainer – Join our Job Coach Program.
• Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).
• Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year.
• Employee Social Events! Quarterly Themed Luncheons; Formal End-of-year Celebration
• Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.
• Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.
• Paid Time Off (PTO)
• Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose.

EOE M/F/D/V

Drug-free Workplace