IT Manager

Description

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

IT Manager is responsible for overseeing and supporting all onsite Information Technology needs on property.

Essential Functions:

• Maintain all onsite systems and ensure that systems are being integrated and maintained according to Corporate Standards. Update the IT Help Desk system provided by Corporate, for all IT requests.
• Isolate and analyze technology areas in need of improvement at property and encourage a climate of problem solving, action and communicate these needs to corporate office and keep necessary onsite departments updated on these topics.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies, and other Corporate IT Standards.
• Facilitate key communication between IT and other departments at the property when emergencies arise; maintain ability to be flexible to company needs during emergency situations.
• Encourage and maintain open and clear communication, rapport and cooperation with all internal departments to foster best possible service to all guests.
• Participate in daily standup meetings to appraise property on any special events occurring within the IT Department.
• This position requires to be on-call and to be on rotation based upon the demand and the needs of the company.

Qualifications:

High School diploma or equivalent. Bachelor’s degree in computer related field preferred. Two or more (2 ) years of experience in Information Technology or telecom field, Hospitality Industry, Operations or related IT support roles. Cisco or Microsoft certification, (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations). Experience administering networks in a Windows Server/Workstation environment preferably in an environment with more than 50 nodes and 2 or more domains. Deep knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admin certifications - MCSE). Experience with PMS, POS, Keycard, PBX, Voicemail.

Qualifications

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

-------------------------------------------------------------------------------------------------------------------------------------

Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year.

  Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose

“Performance Hospitality is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, national origin, veteran, or disability status”

Drug-free Workplace