Collections/Accounts Receivable Specialist

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon and Idaho. We provide a broad range of Fire & Life safety programs and services to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

We are hiring for a Collections/Accounts Receivable Specialist to join our growing team in Portland! We are looking for someone that enjoys working as team and with our customers to ensure that all requests are handled correctly and to the highest standards for a positive experience.

You'll be working with a dynamic team in a high growth, fast paced environment and will assist other functions within the accounting department. This position will give you the opportunity to use your collections and accounting experience for a company that makes a difference in Fire and Life Safety every day!!

You will be responsible for:

• Collecting payments from customers to bring overdue accounts current.
• Multiple customer interactions via telephone working to resolve payments or unpaid invoices.
• Informing customers about the status of their accounts in a timely manner.
• Working in a multi-ERP system environment.
• Verifying account set up information and if discrepancies exist, making corrections by obtaining accurate information from sales, service/billing coordinators, and customers.
• Processing high volume of cash receipts in a timely manner daily.
• Updating receivables by totaling unpaid invoices.
• Maintaining historical records by scanning and filing source documents.

What we are looking for:

• High School Diploma or Equivalent; AA or BS Degree in Accounting or related field preferred.
• Two years in Accounts Receivable with general accounting duties required.
• One to two years of success working in a billing or call center is strongly preferred.
• Intermediate understanding of credit and collections systems and procedures is strongly preferred.
• Ability to deal sensitively with confidential material.
• Strong problem-solving skills, basic accounting principle knowledge, ability to multi-task and willingness to learn new skills.
• Ability to effectively communicate over the phone and via e-mail with a wide variety of customers.
• Strong working knowledge of Excel.

The ideal profile:

• Develops strong relationships with customers and ensures timely payments.
• Strong communicator who takes a proactive approach to working with customers and teams to resolve issues.
• Driven and motivated to research and analyze challenges to help find solutions.
• Detail oriented and highly organized to ensure all tasks are completed.

We offer:

• Medical, Dental, Vision Plans
• Company-paid Life and Long-Term Disability Insurance
• Health Savings Account with generous company contribution (HSA)
• Flexible Spending Accounts for Medical and Dependent Care (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) plan
• 10 paid holidays off per year
• Safe Harbor 401(k) Retirement Plan with liberal company match
• Learning and development program for career enhancement

We are an equal opportunity employer that promotes a people-centered culture. Ask around the local industry and you’ll find that the team at Performance Systems Integration is THE team to join. Now is your time to make a move!