IT - Technical Support Lead
Job Posting for IT - Technical Support Lead at Perpetual Labor Sourcing LLC
Technical Support Lead
A manufacturing plant on the Southside of San Antonio is seeking a Technical Support Lead.
Job Duties:
- Manage customer relationships at the facility and provide liaison functions to other IT support groups to implement IT projects/resolve issues, etc.
- Provide 5x8 production support coverage with work hours occasionally modified and overtime as needed
- Provide facility-specific IT project planning and management reporting functions.
- Interface with Customers to ensure expectations are met and benefits are achieved
- Provides timely resolution of incidents/problems and escalates on behalf of the customer to appropriate technical personnel; interacts with network services, systems architects, applications development, and other support groups to restore service and/or identify and correct core problems with software applications
- Monitor key aspects of IT service for the facility and provide feedback to support IT groups
- Ensure there is sufficient hardware, licensing, and staffing to support the facility's daily production initiatives
- Provide local troubleshooting (PCs/Servers/Networks/Phones, etc.) and interface with the customer and support teams to resolve issues
Basic Requirements:
- Bachelor's degree
- At least 8 years of experience providing IT technical services and support using network remote access
- 1 year of lead experience
OR
- Master's degree
- At least 6 years of experience providing IT technical services and support using network remote access
- 1 year of lead experience
OR
- At least 10 years of experience providing IT technical services and support using network remote access
- 1 year of lead experience
An Equal Opportunity Employer
New York - Freelance Audio Visual Technician
AV Technical Support -
San Antonio, TX
Developer (Generic) - Lead Developer / IT Architect / Technical Lead
Peyton Resource Group (PRG) -
San Antonio, TX
Technical Project Manager
Signature IT World Inc -
San Antonio, TX
Salary.com Estimation for IT - Technical Support Lead in San Antonio, TX
$83,776 to $109,437
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the IT - Technical Support Lead.
Click the checkbox next to the jobs that you are interested in.
-
Automation Skill
-
Income Estimation: $96,975 - $141,043
-
Income Estimation: $110,193 - $138,504
-
-
Bilingual Skill
-
Income Estimation: $110,193 - $138,504
-
Income Estimation: $110,369 - $153,695
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Perpetual Labor Sourcing LLC
Perpetual Labor Sourcing LLC
Mulberry, AR
Full Time
Perpetual Labor Sourcing LLC
Ozark, AR
Full Time
Perpetual Labor Sourcing LLC
Alexandria, LA
Full Time
Perpetual Labor Sourcing LLC
Birmingham, AL
Full Time
Not the job you're looking for? Here are some other IT - Technical Support Lead jobs in the San Antonio, TX area that may be a better fit.
We don't have any other IT - Technical Support Lead jobs in the San Antonio, TX area right now.
IT Technical Support Specialist
Thomas J Henry Law, PLLC, San Antonio, TX
AW Texas Inc, Cibolo, TX