What are the responsibilities and job description for the Product Support Specialist position at Perrigo?
Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it.
External applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.
Description Overview
Please note: REMOTE WORK! This position will report through the Perrigo team based in Virginia, but will work remotely. More information can be discussed at interview. The selected candidate must reside in and work remotely from the United States.
This position is responsible for performing the functions associated with responding to and handling of questions, complaints and inquiries for assigned product lines owned, manufactured or distributed by Perrigo or its subsidiaries.
Scope of the Role
- Performing Customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time.
- Achieving Call Center standards in regard to quality and promoting the Perrigo business within.
- Ensures all reports are processed in accordance with established company procedures, regulations and standards.
- Provides assistance and education to consumers via telephone and email correspondence.
Experience Required
- High School diploma required
- 3 years of professional work experience in customer service, with expertise in phone support.
- Experience in customer interviewing techniques related to product support and complaints, preferred
- Excellent written and oral communication skills with strong interpersonal skills.
- Computer literacy is required, with experience in Microsoft Word and Excel.
- Strong ability to work in a fast pace stressful environment, handling a high volume of calls and assignments on a daily basis.
- Ability to focus on service excellence to all customers in a clear, effective, courteous and professional manner.
- Ability to multi task to resource documents while speaking with the consumer.
- Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality.
- Ability to work independently
External applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.
We are seeking a diverse applicant pool to ensure the diversity of our team reflects the end consumers we serve through our self-care mission. We are proud to be an equal opportunity employer that celebrates our team’s differences. Individuals of all races, ethnicities, nationalities, ancestries, religious creeds, sexual orientations, genders, gender identities and gender expressions, national origins, ages, mental and physical abilities, familial status,’ veterans status’, military status’ and more are encouraged to apply. TOGETHER, we make lives better. #DIV
