What are the responsibilities and job description for the Case Manager (East Tennessee) position at Persevere?
Case Manager (East Tennessee)
Program Manager
Who is Persevere?
Persevere is a national 501(c)3 non-profit organization committed to decreasing recidivism and increasing successful reentry and transition for men and women involved in the criminal justice system. To accomplish this, Persevere offers a customizable, comprehensive program for criminal-justice involved individuals to develop meaningful job skills and gain successful access to the labor market. These services include software coding; job readiness and employability instruction, including life skills and financial education; work experience; job search and job placement; entrepreneurship training; and for some, a residential transition program.
National data shows recidivism rates are highest among those who are unemployed. Criminal justice involved men and women have long struggled to find employment upon release. They have an immediate disadvantage because of their criminal justice involvement, and must compete with non-offenders for unskilled, low-paying jobs. Even when they are successful at finding a job, keeping it is another challenge. As a result, many are unable to comply with the conditions of parole and end up back in prison.
Real Hope, Valuable Skills, & Meaningful Opportunity
Job Overview
Join our national movement! The main objective of the Case Manager is to support and guide clients through processes and procedures relating to their release from incarceration and subsequent adaptation to civilian life, starting on the first day of coding class to one year after release. This is a full-time, salaried position with excellent benefits. This role will require some regional travel and may require occasional work inside multiple prisons and therefore the ability to pass a reference check, background check and our client’s drug screen.
Responsibilities and Duties
- Develop positive relationships with assigned individuals and families
- Assess client needs and facilitate appropriate responses
- Review records and applications
- Establish treatment programs by setting schedules and routines
- Monitor cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements
- Refer clients to community resources, as needed, and monitor access to and receipt of necessary services
- Collaborate with other organizations providing services to the client
- Obtain additional resources, intervening in crises and providing personal support
- Maintain client records by reviewing case notes, logging events and progress
- Communicate client progress by conducting weekly meetings and evaluation
- Balance work requirements with learning opportunities
- Participate in professional development and training
- Improve and implement best practices by studying, evaluating, and redesigning processes
- Serve as a member of the case management and reentry team, collaborating with other team members, as needed
Other duties as assigned
Qualifications
- Bachelor’s degree in a human services area (social work, human services, criminal justice, psychology) or an equal number of years of experience providing case management services
- Experience providing case management and community support services to persons with substance abuse and/or co-occurring disorders
- Experience working with corrections involved clients/offenders is preferred
- Must have a valid driver's license
We highly value
- Passion for and responsibility to the customer/partner
- Must be self-starting, hardworking and inquisitive
- Leadership through innovation in everything you do
- Passion for what you do and being self-reflective to improve
- Relentless commitment to win
Personal and corporate integrity
