Director, Imaging

Description

The Imaging Director leads and manages all day-to-day operations including the delivery of care, human resource management, capital and operational budgeting, equipment oversight, financial management, and performance improvement activities. The Director is a positive, effective member of the Imaging team, fostering a customer/patient-focused perspective and ensuring a strong commitment to organizational service standards. The individual maintains collaborative multi-disciplinary relationships within and outside of the organization. The individual participates as an important member of the Department’s management team to address and resolve broad management/administrative issues such as planning for future programs and services, procedure coding and revenue capture, cost monitoring and control, patient scheduling, patient and staff safety, workflows, operational monitoring, regulatory compliance, public relations and the overall timeliness and quality of services provided to customers in assigned sections and across the Department. The Director consults and collaborates with other members of leadership to ensure the effective integration.

Requirements

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff. 

• Oversees the daily workflow and schedules of the department.

• Conducts performance evaluations that are timely and constructive.  

• Handles discipline and termination of employees in accordance with company policy.  

Duties/Responsibilities:

• Manage staff for assigned sections and develop training materials. 

• Orient applicants and/or new employees on the overall job requirements, policies and work procedures. 

• Responsible for staff retention, which includes ongoing staff monitoring and counseling employees at risk of ending their appointments. 

• Delegate work duties and responsibilities. 

• Approve time off and work schedules to assure proper staff coverage. 

• Maintain time records and submit proper information to the payroll department. 

• Work in conjunction with management and staff to develop materials used to teach the technological staff. 

• Coordinate training of new staff technologists, maintain staff competency and coordinate the training necessary to keep technical staff current with the latest technological advances. Ensure completion of annual competencies. Maintain training records. 

• Provide regular staff meetings and ensure written summaries are maintained. Manage budget, billing and inventory 

• Prepare the capital and operating budgets (revenue and expense) for assigned areas of responsibility. 

• Analyze monthly operating and financial statements for areas of responsibility. Note variances in operating expense or revenue production, and determine actions to resolve variances when variances fall outside of limits of budget tolerance. 

• Responsible to meet budgetary targets including operating costs and revenue production. 

• Monitor flow of patient charges and intervene as necessary to ensure timely, accurate and comprehensive flow of patient billing information. 

• Participate in the selection and initiate purchase of major and minor capital equipment items. 

• Responsible for acquiring, managing and ensuring optimal usage of consumable supply inventories for areas assigned. 

• Work to reduce inventories and reduce costs through standardization and selection of lowest cost supplies consistent with acceptable levels of quality. 

• Coordinate product selection process through active participation with assigned medical staff including participation on section product selection committee. 

• Approve vendor invoices, or oversee staff performing the duty.

• Review daily patient schedules for areas assigned. 

• Check attendance status of technologists and other support staff. 

• Ensure that staff are scheduled as necessary to provide proper coverage for anticipated workload. 

• Develop optimal staffing models to meet operational needs and budgetary constraints. 

• Contact patient care areas to follow up and respond to issues and concerns incurred within previous 24 hours. 

• Interact with supervisors, lead workers, technologists, nurses, clerical support staff, radiologists, and others throughout the course of the day to address and resolve the many different issues that impact the provision of services. 

• Work with staff to keep the daily work flowing smoothly and prevent excessive waiting times for appointments and in department waiting. 

• Ensure that technologist staff updates patient waits and delays on an ongoing basis and keeps patients informed. 

• Monitor the scheduling access by determining priorities for performance of examinations considering patients conditions and examinations being requested. 

• Determine procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations. 

• Work with schedulers and staff to resolve scheduling problems and conflicts. 

• Communicate with other departments and attend meetings as necessary to solve scheduling problems and improve turnaround time for procedures and reports. 

• Responsible for reviewing benchmark data and making appropriate changes to improve sections performance. 

• Initiate and make suggestions for new methods of service and service improvements. 

• Run or request IS reports and records necessary for statistical information to document needed improvements. 

• Lead multi-disciplinary teams on process improvements using structured UWHIN tools. 

• Monitor and evaluate applications and quality of new equipment and software enhancements provided by outside manufacturers and internal program sources. 

• Update and/or write new policies and procedures to support new programs, which are reviewed and approved by appropriate committees before implementation. 

• Responsible for protocol development with appropriate documentation, updates and archiving

• Adheres to the facility’s Standards of Excellence

Required Skills/Abilities: 

• Broad knowledge principles and practices within a managed care environment. 

• Effective managerial, administrative and leadership abilities as applied to the management of operational programs. 

• Ability to implement change in a positive, sensitive and forward-thinking manner. 

• Ability to work effectively in a cross-functional team environment, interacting positively and productively with staff, physicians, other department managers and directors, and other organizational employees. 

• Ability to establish trust and credibility at all levels of the organization, effect collaborative alliances, and promote teamwork. 

• Experience with effectively managing resources and budgets. 

• Experience developing goals and objectives, and establishing priorities.

• Inspires confidence, appropriate risk taking and achievement of high standards. 

• Self-starter with a willingness to try new ideas. • Ability to work independently and to use initiative and independent judgment. 

• Proven leadership, planning, critical thinking and problem-solving abilities.

• Good judgment and ability to act decisively at the right time. 

• Effective communication skills both in written and verbal presentation with a communication style that is open and that fosters trust, credibility and understanding.

• Effective analytical ability and organizational skills with attention to detail and prioritization.

• Proficient working knowledge of computer software (or ability to learn quickly), such as Epic, Microsoft Office, budgeting and purchasing programs, as well as PACS. 

• Ability to insure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders. 

Education and Experience:

• Certification by appropriate Radiology/Medical Imaging body through American Registry of Radiologic Technologists (ARRT), American Registry for Diagnostic Medical Sonography (ARDMS), or Nuclear Medicine Technology Certification Board (NMTCB)

• Certified Radiology Administrator (CRA) preferred

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

• May require prolonged periods of standing, moving and bending.

• Must be able to lift up to 75 pounds at times.