Generalist

JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.

We are 29,000 strong, working together across 1,500 pet care centers, 250 Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Position Overview

As a Sales Solutions Generalist you’ll provide each customer with the best experience possible by helping them find and purchase animals, supplies and services.

During each interaction, you will discuss the needs of the guest and their pet / s to provide solutions for today, as well as in the future and assist with connecting them with a Specialist when appropriate.

You’ll work the cash register and ensure that our merchandise is properly stocked and priced, providing an excellent experience for each of our guests.

You can excel in this role by exhibiting a passion for the welfare, health, and proper handling of all animals as well as being a positive partner within the whole Pet Care Center team.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Provide a great experience by engaging with guests utilizing your acquired skills and training.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Process transactions in a way that creates a great experience for each guest.
• Generate future business through a deep understand of the guests and their pet / s.
• Perform related duties in support of the Pet Care Center attaining its assigned sales goals.
• Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
• Completes and applies training programs to maintain a high level of expertise of their role.
• Adhere to established operational guidelines, policies, and procedures.
• Complete other duties and special projects as assigned.
• Evaluate guest inquiries and as needed refers to the Leader on Duty.

Other Essential Duties

• UTILIZE SELLING BEHAVIORS . You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
• CONTRIBUTE TO A SAFE ENVIRONMENT . You’ll be empowered through our training programs to maintain our safety protocols.

Bottom line, the safety of partners, guests and pets is our #1 priority.

• BE A PART OF A COLLABORATIVE CULTURE . Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
• ENGAGE IN YOUR CAREER : As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Basic Qualifications

Be able to work successfully within a team. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.

Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

Preferred Qualifications

Prior experience within sales, retail, or related field. Possess a high level of knowledge of pet nutrition and an aptitude for sales techniques.

Supervisory Responsibility

None

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and Pet Care Center personnel.

Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends and some overnights and holidays.

Equal Opportunity Employer

Last updated : 2024-05-19