HR Generalist

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500 pet care centers, 250 Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Model company values to effectively interact with partners at all levels within the distribution center.

• Independently prioritize and perform multiple tasks within established timeframes.

• Ensure compliance with all federal and state employment laws.

• Provide guidance and interpretation of company policies, procedures and practices.

• Develop detailed analyses, share perspective, and provide appropriate recommendations.

• Function as an agent and champion of company change initiatives.

Duties and Responsibilities:

Act as first-level support and investigator for employee relations issues, assessing severity and partnering with appropriate business partners as necessary on concerns that have potential legal risk in order to facilitate appropriate action that is based on applicable practice, standards, guidelines and regulations.

• Provide DC Management team guidance and interpretation on company policies, procedures and practices.
• Coordinates and co-facilitates the annual benefits open enrollment meetings.
• Provides general oversight of time and attendance processing on a biweekly basis, and serves as a subject matter expert to coach, train and guide DC management on various system platforms.
• Collaborates with the DC HR Manager and the DC management team on future staffing needs, prepares detailed analyses on turnover and other partner related metrics, and shares perspective and insight on trends and retention recommendations.
• Partners with the DC HR Manager, management team and Talent Acquisition to post and fill open exempt and non-exempt positions. Assists DC management team with moving hourly candidates through the applicant tracking workflow and supports the on-boarding for all new hires. Also follows up on requests for new/revised job classifications, and develops appropriate job descriptions as needed.
• Coordinates the worker's compensation process, including training DC management on the reporting process, and participates in post-accident screening and investigations. Also works collaboratively with Risk Management and DC management on return to work accommodations and claim management.
• Respond to unemployment claims by assisting in the collection of required information, and participating as a company representative during routine hearings.
• Participates in the Talent Assessment, and the performance review and reward cycle, supporting the DC HR Manager and DC management team with process management and communication.
• Audit and improve human resources and training systems to ensure compliance with all administrative requirements.
• Collaborates with the DC HR team and HRCOEs to identify best practices, and policy, procedure and process improvements to promote uniform practice within the DC network.
• May perform other duties and projects as assigned.

Nature of Supervision:

Functional guidance is provided on some, but not all tasks to be completed. In addition, routine responsibilities are generally completed without direct supervisory direction or guidance. Support is generally provided from the DC Human Resource Manager and/or Support Center HRCOEs.

Planning and Problem Solving

Position requires ability to multi-task, plan and prioritize work effectively to meet required deadlines and provide timely response to partner and DC management needs and requests. In addition, the position requires thoughtful planning and execution of key business initiatives, including change management, projects and company sponsored program implementation.

Position requires a high degree of problem solving in order to perform situational analysis, identify root cause, and develop alternate options or recommendations to allow business leaders to make the best informed decisions possible.

Impact

Position has a high degree of impact with regards to ensuring compliance with applicable Federal and State employment laws and regulations, accuracy reporting and documenting business decisions, interpretation of company policies to ensure fair and consistent practice impacting partner engagement, and financial impact in the preparation and reporting of payroll, merit increases and incentives, and vendor invoicing through 3rd party staffing agencies

Supervisory Responsibility:

This position has no direct supervisory responsibilities, but may assist in the on-boarding and training of new HR Generalists and may provide directional guidance as needed in the absence of the DC HR Manager.

Education:

A Bachelor degree and three to five years' human resource experience, or equivalent combination of education and experience is required. Minimum educational background of a Bachelor's Degree is strongly preferred. Bilingual Spanish/English skills and PHR certification are preferred.

Experience:

A minimum of 3 to 5 years of progressive experience in Human Resources is required, as well as strong verbal and written communication skills. Computer proficiency utilizing Microsoft Office applications, as well as HRIS, applicant tracking, time and attendance and other HR related platforms are required. One or more years of related experience in a distribution, retail and/or manufacturing environment is desired.

Competencies:

• Perform Professional Analysis -- Integrates information from a variety of sources to arrive at a broader understanding of issues (e.g., company reports plus in-store observations).Defines issues clearly despite incomplete or ambiguous information. Identifies the key issues in complex or ambiguous problems. Approaches problems or issues systematically, looking for connections, trends, and potential causes. Probes and looks past symptoms to determine the underlying causes of problems and issues.

• Plan and Execute -- Develops realistic plans (e.g., action steps, timelines) to accomplish objectives. Acquires and leverages resources, processes, and tools to achieve business goals. Prioritizes and balances time, actions, and projects to ensure accomplishment of results. Holds him/herself and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures). Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality.

• Produce Results -- Initiates decisive, timely action to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts to successful completion and closure. Takes personal responsibility to make decisions and take action.

• Satisfy the Customer -- Identifies and anticipates customer requirements, expectations, and needs. Seeks feedback from customers to identify improvement opportunities. Follows up with customers to ensure problems are solved. Continually searches for ways to improve customer service (including the removal of barriers, and providing solutions).

• Influence Others -- Develops and articulates a compelling rationale for his/her position. Builds a broad base of support among key decision-makers and influencers. Ensures that positions satisfy the needs, interests, and concerns of key stakeholders. Promotes or asserts his/her positions and ideas with confidence and enthusiasm.

• Establish Relationships - Cultivates networks with people across a variety of functions and locations within the organization. Relates to others in an accepting and respectful manner regardless of their organizational level, personality, or background. Builds collaboration by establishing, communicating, and reinforcing shared values and norms. Maintains positive relationships even under difficult or heated circumstances. Appropriately involves others in decisions and plans that affect them.

Work Environment:

The majority of the job duties are performed indoors with little or no exposure to hazards. The Human Resource Generalist position is generally based at a Main distribution center and may require occasional travel within the assigned region, as well as provide onsite HR support in other distribution centers as needed.

Contacts:

This position requires frequent internal contact at all levels within the DC, and HR COEs in the Support Centers. Occasional contact with external vendors and consultants may be required.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.