Lead, Program Management

Responsilities:

• Own project work and support important projects owned by team members across functional for the largest and fastest growing marketing channels  

• Own the executional aspect - campaign setup, pacing, optimization, creative rotation, etc. 

• Create / maintain documentation to educate our team (and business) on tools, key concepts 

• Co-develop key metrics for operations and build models to measure team impact 

• Design and optimize processes from current state to future state to ensure more customer centricity and drive implementation of new processes and ideas 

• Accountable for the implementation of cross media execution and ensure seamless delivery of best practice and processes 

• Scope and deliver complex, business critical programs end-to-end and drive and shape the overall program’s strategy and roadmap. 

• Define business and systems requirements working with internal and external teams 

• Track delivery against program objectives and implement proposals to improve program services and efficiencies. 

• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled. 

• Collaborate cross-functionality to define and deliver successful Go-To-Market strategies 

• Analyze complex business problems using data and develop insights and strategies to solve business problems and improve productivity 

• Use cross-functional knowledge to understand issues, trends, and perspectives that may influence our partners and our work. Identify problems and issues across the organization and create programs and/or processes to solve them. 

• Defining project scope, goals, and deliverables, and managing the project timeline, budget, and resources. 

• Developing and maintaining project plans, schedules, and status reports, and communicating project status to stakeholders and management or Summery Buckets  

• Process Optimization: Develop and implement efficient design processes and workflows to increase productivity, minimize bottlenecks, and improve overall operational efficiency.  

• Project Management: Oversee the end-to-end design sprint lifecycle, including scoping, planning, resource allocation, scheduling, and delivery of design assets, design Jira tickets, and design documentation.  

• Team Collaboration: Foster a collaborative and inclusive design culture by establishing effective communication channels, facilitating cross-functional collaboration, and promoting knowledge sharing within the design team and with other departments.  

• Quality Control: Establish and maintain design standards, guidelines, and best practices to ensure consistency, quality, and brand integrity across all product design.  

• Tools and Systems: Evaluate, implement, and maintain design tools, software, and project management systems that enhance the efficiency and effectiveness of the design team.  

• Performance Metrics: Define and track key performance indicators (KPIs) for design projects, monitor progress, and provide regular reports on project status, resource utilization, and team performance to stakeholders.  

• Training and Development: Identify skill gaps within the team and develop training programs to foster professional growth, knowledge sharing, and continuous improvement.  

• Stakeholder Management: Collaborate closely with internal stakeholders, such as product managers, developers, and strategy teams, to align design objectives with business goals and ensure successful project outcomes.  

Qualifications 

• 6-10 years of project management experience 

• Bachelor’s/University degree, Master’s degree preferred 

• PMP certification required  

• Proven ability to influence across the organization, including with members of Leadership. 

• Excellent interpersonal, presentation, written and verbal communication skills. 

• Ability to flawlessly multi-task and thrive under pressure and strict deadlines. 

• Proficiency in Microsoft Word, Excel and PowerPoint. Experience in SQL a plus. 

• Flexibility to travel domestically when needed. 

• Thrive in fast-paced culture with ability to make decisions even when dealing with ambiguity. 

• develop a solution and path forward by working with multiple stakeholders 

• Ability to thrive in gray area and independently chart a course for execution 

• A go-getting attitude who is passionate about driving business results and working in a fast-paced environment 

• Bachelor’s/University degree, Master’s degree preferred 

• PMP certification required