What are the responsibilities and job description for the Member Services Representative : Wed-Sun 2p-10p position at PF Michigan Group?
We are seeking a Member Services Representative to join our EPIC team!
As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
Member Accounts:
- Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
- Handle sensitive and confidential member information and agreements.
Club Cleanliness:
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
- Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and shower area cleaning and stocking.
Qualifications:
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience preferred.
Physical Demands:
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person and on the phone during your shift.
- Must be able to lift 45 pounds.
What we offer:
- Great growth opportunities - we are a dynamic and growing company!
- Medical, Dental and Vision insurance benefits (Full Time positions only).
- A sparkling clean work environment (where we all pitch in to keep the club pristine!)
- FREE Black Card Membership!
EOE
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