Field Service Technician

Field Service Technician

As a global print services industry leader, our client a fortune 500 company is expanding its Technical Services division. Are you looking to start a new career or simply transition to a new industry with possible growth opportunities? With their top tier training programs, all you need are the following:

• Electro-mechanical ability: including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro- mechanical experience.
• Provide outstanding service: It is imperative that their printers are working correctly, and that our customers always receive top-notch service.
• Use electro-mechanical skills to repair devices: Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn copier and printer repair quickly.
• Achieve goals: 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

What’s in it for you?

• Full medical/dental/vision, wellness credits, and a company HSA contribution.
• Paid time-off & holidays
• The ability to grow! Possible career tracks include Production Technician or Field Service Manager, IT Services and more!

Do you have what it takes? Here’s a quick 30-day glance:

• Successfully completed new hire training, acquired a solid knowledge of Xerox, our clients, and our customer service culture.
• Established a thorough understanding of your daily workload, including the energy and positive attitude that it will take to maintain client satisfaction.
• You have begun to deliver great customer service as you complete calls on copier and printers, with the assistance from your manager or another team member.
• Completion of at least 50% of the technical training courses on the devices in your portfolio.
• Maintained a functional part & supplies stock to properly support the equipment within your territory.

Requirements:

• Basic mechanical abilities: some technical education preferred
• Excellent communication and customer service skills.
• Superior time management skills and RELIABILITY
• Maintain a professional appearance
• Ability to work independently with minimal supervision
• Must have personally owned vehicle that can be used for travel between Client locations and transport small items
• Valid driver's license and a clean driving. A Motor Vehicle Record (MVR) is included in our technician background check.
• Ability to lift up 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach and bend. This is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.
• Must be able to pass background check and drug screen

COVID-19 considerations:
COVID 19 vaccination required

Work Location: Multiple Locations

Job Types: Full-time, Contract

Pay: $34,000.00 - $53,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID 19 vaccination required

Education:

• High school or equivalent (Preferred)

Experience:

• Programmable logic controllers: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Multiple Locations