What are the responsibilities and job description for the IT Network Operations Analyst position at PG&E Corporation?
Job Description
Requisition ID # 141922
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Fairfield
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.
Position Summary
Responds to network alerts and computing problems and works remotely to resolve them. Utilizes support from technical experts within the organization and third parties to resolve problems. Takes responsibility for handling incidents through completion or escalation. Finalizes the task according to company policies for incident management. Documents the problems encountered and techniques used to solve it for future reference.
Job Responsibilities
Qualifications
Minimum:
Desired:
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Fairfield
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.
Position Summary
Responds to network alerts and computing problems and works remotely to resolve them. Utilizes support from technical experts within the organization and third parties to resolve problems. Takes responsibility for handling incidents through completion or escalation. Finalizes the task according to company policies for incident management. Documents the problems encountered and techniques used to solve it for future reference.
Job Responsibilities
- Use run-book steps for first level break/fix restoration needs.
- Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.
- Complete repetitive, basic maintenance activities as requested.
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
- This is the Incident/Event Management role which facilitates repair or restoration procedures to network systems and applications that receive an event notification.
- Process routine change requests and work orders.
- Perform data analysis/trending on the network and applications as per predefined documented procedures.
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
- Will act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
- Manage timely ticket updates.
- Initiate conference bridges for outages as part of the outage management process.
- Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
Qualifications
Minimum:
- Bachelors Degree in IT-Information Technology or job-related discipline or equivalent experience
- Experience in technical environment, job-related, 5 years
- Experience in telecommunications, 2 years
Desired:
- Experience in network operation center environment
- Experience with ticket management applications
- Experience in monitoring network devices
- Experience in data analysis
- ITIL-Information Technology Infrastructure Library Certification
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