What are the responsibilities and job description for the Service Manager position at PGT Innovations?
Summary:
• This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. • Training all new hires and existing Technicians • Monitoring Payroll, hours for Techs. • Scheduling all the Services • Scheduling of all In-Progress and Final Inspections • Scheduling and routing for Technicians • Monitoring product for accuracy and/or defects. • Creating RMA’s • Working hand in hand with Production Dept. on new services and completing installations. • Ordering service parts through the Fenevision Web Module
What You'll Do:
- This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
- Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
- Training all new hires and continued education for existing Technicians
- Monitoring Payroll, time off and Saturday hours for Techs.
- Scheduling all the Services with our Customers directly.
- Scheduling of all In-Progress Inspections in areas where they are required
- Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
- Scheduling and routing services on day to day basis for Technicians
- Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each “Service”.
- Arranging the Logistics for scheduling the day to day routes
- Reviewing map and vehicle tracker for on the routes suggested to Techs.
- Monitoring the off-loading and reviewing product for accuracy and/or defects.
- Creating RMA’s on Products delivered incorrectly or with defects.
- Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
- Ordering & Confirming service parts through the Fenevision Web Module
- Computer Skills
- Navigating CRM web based systems
- Proficiency in Microsoft Office Programs
- Excel
- Word
- Phone skills and customer service.
- Communicating with Customers
- Communicating with Service Techs and Installers
Experience
Window & door installations/service.
Customer service.
Logistics and routing.
Warehousing origination and staging.
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