Pharmacy Team Lead

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

PharmaCord is seeking an exceptional Pharmacy Operations Team Lead who will provide in-depth knowledge of our client programs in a high-volume pharmacy environment by working directly with consumers, patients, healthcare providers, and client partners to achieve successful pharmacy operations. The Pharmacy Operations Team Lead is expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to company policies and procedures.
A typical day in the life of a Pharmacy Operations Team Lead will include the following:
The responsibilities include, but are not limited to the following:

• Assist the Pharmacy Operations Manager to monitor daily activities of the pharmacy technicians so that they reflect a priority on the delivery of pharmaceutical products
• Supervise delivery staff and outside couriers as needed
• Maintains the pharmacy work area and receiving/shipping area in a professional and safe manner
• Assists with product purchasing, inventory and equipment management
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information
• Adhere to appropriate safety and quality assurance practices
• Complies with state and federal laws up to and including OSHA, HIPAA, etc.
• Assist external and internal callers by actively listening to each caller, assess the situational needs, and respond with patience and courtesy
• Review and identification of information that is missing and/or incorrect within program service requests/program applications
• Provides timely feedback to the company regarding service failures or customer concerns
• Communicate with internal account contacts. Provide consultative services where issues arise on how obstacles can be overcome to ensure timely shipments
• Assist with team hiring, development and training
• Ensures daily program staffing levels are consistent with daily program needs
• Assist with team training to ensure proficiency in their roles
• Provides consistent, timely coaching and development for direct reports for a functional area

This job might be for you if (must have requirements of the role):
The candidate must possess the following personal attributes:

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Ability to handle personal health information with confidentiality
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Accountability for results
• Ability to plan and prioritize tasks and strong attention to detail
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Ability to manage disruptive impulses and handle potentially stressful customer interactions
• Proficient computer skills
• Adaptability to change
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team
• A positive attitude!

Requirements:

• At least 1 year of experience supervising pharmacy and/or delivery operations preferred
• 2 – 5 years of experience in the health care industry required
• Possess Current KY Pharmacy Tech Registration
• Previous personnel/team management experience is strongly preferred
• Bachelor’s degree preferred
• Retail, hospital or high-volume/mail-order pharmacy experience preferred
• National Pharmacy Tech Certification or the ability to obtain Certification within 90 days of hire (PTCB Certification preferred at time of application)
• High School diploma or equivalent is required
• Although very minimal, flexibility to travel as needed is preferred
• All employees working onsite in a PharmaCord facility are required to be vaccinated against COVID-19

Physician Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Ability to sit or stand for extended periods of time.

Once you land this position, you’ll get to enjoy:

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Opportunities for advancement with a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Exposure to many learning and development opportunities
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
• Competitive compensation with merit increases
• Comprehensive benefits package including:
• Competitive 401(k) company match
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
• Generous HSA employer contribution
• Company paid Life Insurance
• Voluntary Life and AD&D Insurance
• Short-term Disability (STD)
• Long-term Disability (LTD)
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program
• Toll reimbursement program (valued at $624.00 per year)

Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.

Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Louisville, KY 40299: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is the best email address to reach you?

Experience:

• Pharmacy technician: 1 year (Required)

License/Certification:

• PTCB Certification (Preferred)
• Pharmacy Technician Certification (Preferred)

Work Location: One location