What are the responsibilities and job description for the Assistant Operations Manager position at Phelps Security, Inc.?
Phelps Security, Inc is seeking a professional individual to support the Operations Manager to manage day-to-day service needs of client sites; including maintenance of equipment used to perform all security duties.
Essential Job Functions:
- Evaluate services using audit tools provided to ensure quality of service
- Assist with the management of client service calls
- Provides support during client start-ups
- Manage Field Supervisors to provide strong support with guidelines and training.
- Investigate disciplinary reports from Field Supervisors and Senior management to ensure compliance and achieve resolutions for client satisfaction.
- Prepare and review client service reports
- Work closely with other staff to assist with the carrying out of office functions
- Provide after-hours response at client sites for such reasons as site inspections emergency response situations or disciplinary concerns with security staff
- Evaluate equipment malfunctions and concerns and ensure timely repair of equipment
- Manage routine maintenance needs of equipment
The Most Qualified candidate would exemplify:
- Previous Contract Security, facilities management, and/or military or law enforcement experience
- Experience in a leadership role a plus
- Strong service-oriented leadership skills to include interpersonal and organizational development
- Proven ability to lead and manage employee relationships
- Able to manage multiple tasks with the ability to prioritize in complex situations
- Excellent verbal and written communication skills
- Working knowledge of vehicle repair/maintenance as well as use of hand tools and power tools a plus
- Proficient knowledge and use of Excel, Word and Outlook
High School or equivalent (Preferred)
TN Armed Security License (Preferred)
Driver's License (Required)
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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