What are the responsibilities and job description for the Service Representative (General) (Bilingual) position at phila?
Do you have 2 years of customer service experience? Apply today and work for the City of Philadelphia. Come join a diverse workforce and enjoy excellent total rewards such as: room for growth, pension and retirement savings options, work-life balance, and health insurance! This is skilled clerical work providing interpretive and advisory services to the public or employees. Work includes giving and eliciting information in situations that require the employees to explain pertinent city and state regulations, ordinances, laws, and procedures. Employees ascertain that received documents are properly and completely prepared, make calculations to compute fees and other charges, initiate the processing of documents received, contact various city agencies to resolve problems encountered. Employees in this class support their service delivery responsibility by performing data entry and retrieval and records maintenance through automated systems or through manual systems of records and files of customer and employee information. Full time contact with employees or the general public to provide and elicit information is especially significant. Work is performed under the supervision of an administrative or clerical supervisor.
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