What are the responsibilities and job description for the Call Center Supervisor position at Philips?
Job Title
Call Center Supervisor
Job Description
Patient Services Supervisor (Rosemont, IL)
The Patient Services Supervisor will oversee and support a team of 12-15 direct reports in a 24 / 7 / 365 call center which services patients / customers with wearable heart monitors for the ECG Solutions business.
Your role :
Supervise Patient Services employees (scheduling / performance management), monitor daily floor performance, identify operation improvements, and assist with interviewing / onboarding / offboarding employees.
Develop, mentor, and coach employees and support implementation and enforcement of policies, processes, and procedures.
Work collaboratively with internal and external customers to ensure team effectiveness and customer satisfaction.
You will work within the Patient Services department monitoring key performance indicators and ensuring the staff delivers a high level of quality / customer service in a team-oriented environment.
You will work Monday-Friday 2 : 00pm-10 : 30pm CST including a weekend / holiday rotation.
You're the right fit if :
You have a High School Diploma or General Education Development (GED).
You’ve acquired 1 years as a Patient Services Inbound Sr. Specialist or 2 years’ experience in a leadership role in a high-volume call center environment with direct reports.
Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, ability to adapt to change, and if you have experience with strategic planning even better.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You’re an energetic people leader, team player, excellent communicator, thrive in a high-volume fast paced environment, can be flexible, a good listener with a high level of patience.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $54,390 to $93,240 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge / skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Rosemont, IL.
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Philips is an Equal Employment and Opportunity Employer / Disabled / Veteran and maintains a drug-free workplace.
Salary : $54,390 - $93,240
