What are the responsibilities and job description for the Customer service representative position at Philips?
Job TitleCustomer Service, Repair Representative
Job Description
In this role you will respond to a high volume of inbound customer inquiries to coordinate third party service requests, in providing systematic updates for quality assurance.
Your role : Processing complaints and requests via telephone calls, email, and fax correspondence. As well as facilitating problem resolution, providing information on our products and services and demonstrating our commitment to customer service by following up on customer issues to ensure superior results.
Examine trends and initiate improvements in and inquiry satisfaction, looping in leadership where required.Identify, research, and solve non-standard problems through a solid understanding of our business, products, processes, and procedures.
Your skills include the ability to multitask and manage time effectively in a fast-paced environment.You have an associate degree in a business discipline or equivalent work experience (bachelor’s degree preferred).
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You’re able to effectively resolve conflict while handling disputes and are able to find mutually beneficial solutions and will take a detail-oriented approach to accurately process return and repair requests.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help improve the lives of others.
Learn more about our business.Discover our rich and exciting history.Learn more about our purpose.Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA .
Philips is an Equal Employment and Opportunity Employer / Disabled / Veteran and maintains a drug-free workplace.#J-18808-Ljbffr
Last updated : 2024-04-08
