Logistics Specialist

In this role, you have the opportunity to

This position primary responsibility is to processes sales orders in conjunction with our internal project managers, factories and logistics service providers to meet customer requirements related to delivery, installation and invoicing our customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The key areas of responsibility and requirements of this position are representative of the knowledge, skill, and/or ability required.

Be the first to help start up our brand new location in Nashville and join the Commercial Operations team.

You are responsible for (but not limited to)

• Order integrity and timely communication with internal and external customers to resolve any order date alignment issues.  Below are some of the main job functions:
• Ensures that a customer order detail changes, per the Project Manager, are updated timely in our ERP/other reporting systems.
• Reviews Purchase Orders placed for all products are aligned for delivery.
• Monitor backorder and change order items through completion.
• Processes orders on the Integrated Client (SAP and/or Siebel) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order.
• Acts as liaison between internal and external clients for the life of the order from quote to cash.
• Participates and follows through in the resolution of all delivered material and or claims support related within required timeframe, if applicable.
• Actively participate in Philips Lean culture to help drive efficiencies.
• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
• Effectively sets priorities in order to meet commitments and established departmental goals.
• Ensures established processes are followed and adjusted when more efficient ways of working are brought forth.
• Maintains complete and accurate order files.
• Complies with Quality Standards and Philips’ standards of business conduct.
• Supplies support and information to other departments within the Customer Fulfillment Center.
• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
• Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
• Completes all required and/or assigned training courses within required/established departmental time frames.
• Complies with Quality Standards and Philips’ standards of business conduct.
• Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.

• Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
• Other duties and requirements as required

You are a part of

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience

• Bachelor’s degree or equivalent combination of education and or relevant business experience preferred
• A minimum 2+ years  of Supply Chain related business or administration experience is preferred
• A minimum 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
• Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
• Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
• Comfortable working in a fast-paced, deadline driven collaborative team environment. 
• Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
• Complies with Philips’ quality standards, business conduct, and all established processes are followed

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance