Service Innovation Engineer

Job Title
Service Innovation Engineer

Job Description

As a Product Support Engineer, you will lead the development of sustaining product service operational processes and documentation for all domestic and international customers inside and outside the Philips organization and support new product development activities as needed.

Your role:

• Generating Service Manuals and other procedures to provide process details for the internal and external servicing of our devices. Training internal and external customers’ trainees and ensuring they understand the processes/process changes being introduced.
• Initiating and participating in Design for Manufacturability, Assembly and Test (DFMAT) and Design for Serviceability (DFS) activities.
• Driving corrective actions with appropriate and detailed follow up and leading, developing and executing design and process validation activities, including statistical analysis for service changes, as well as the introduction of new assembly/test equipment when required.
• Defining and managing qualification activities in support of any new and/or existing service processes within Philips Service Center facilities, in addition to external service locations as required. This process includes the creation and maintenance of a Master Validation Plan to define the necessary process validation and equipment qualification activities for all related service processes.
• Collaborating with cross-functional groups such as Service Engineering, New Product Development Engineering, Product Industrialization Engineering, Quality, Project Management, Regulatory, Supplier Quality, Operations, and Purchasing, to develop new processes and transition new designs into service and manufacturing.
  
  

You're the right fit if:

• You’ve acquired 5 years of experience in manufacturing or service engineering, including process and equipment improvement, validation, and documentation.
• Your skills include experience successfully leading projects and leading/working with others in cross functional teams (exposure to working with 3rd parties or service providers – a plus)
• You have a bachelor’s degree in mechanical or industrial engineering (preferred), other majors considered, or equivalent experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re a strong analytical and problem-solver, and the ability to provide technical leadership in ambiguous situations. Travel up to 15% may be required.
  
  

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.