Operational Technology (OT) Engineer

This position is responsible for ensuring the safe, compliant, and efficient operation, management, and support of the DeltaV and other Automation Phlow manufacturing systems. This includes overseeing the Distributed Control System (DCS), Programable Logic Controllers (PLC), servers, workstations, network equipment, software, and security controls.

Job Duties:

• Participate effectively in assigned services and activities, including designing, implementing, and administering information and OT activities.
• Manage, upgrade, and oversee the installation, operation, and maintenance of information and OT hardware and software.
• Manage and maintain data and equipment security.
• Coordinate and implement technology projects within the OT space.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of the converging IT and OT systems, including servers, PCs, operating systems, hardware, software, peripherals, application development, and telecommunication systems.
• Evaluate existing OT needs and implement service improvements.
• Propose, select, and develop efficient technology solutions in collaboration with business and technology staff.
• Ensure security and backup of all network data and files; design and implement network systems.
• Attend professional group meetings, stay updated on new trends in IT and OT solutions, and incorporate new developments as needed.
• Develop, maintain, and implement business processes.
• Act as the key OT liaison for Enterprise Resource Planning (ERP) systems and Manufacturing Execution System (MES) integration.

Other Responsibilities:

• Assist in maintaining 24/7 availability of services and systems in our production environment to meet Service Level Agreements (SLAs).
• Respond to emergencies and lead mitigation and resolution processes.
• Develop internal documentation for key systems and services.
• Proactively monitor and audit system health and availability.
• Participate in scalability and growth decisions.
• Assist the engineering team in troubleshooting complex issues.

Experience & Qualifications

· 5 years of experience with process automation/control applications and HMI software applications (DeltaV, Rockwell, Honeywell).

· 5 years of experience supporting enterprise-level technology operations and services, including managing lifecycle, maintenance, and upgrades of network technologies.

· 5 years of experience in a manufacturing environment.

· BS in Computer Science, Engineering, or related field, or equivalent experience.

· Strong communication skills at both conceptual and practical levels.

· Highly motivated and self-starting.

· Experience with Incident Management, Problem Management, and Change Management Processes.

· Excellent written and verbal communication skills.

· Ability to work independently and within a team.

· Strong time management skills and ability to meet deadlines.

· Recent experience with on-call duties in a critical production environment.

Key Attributes

· Ability to be flexible in overall commitment to speed-to-market while aligning effective project delivery

· Strong interpersonal skills and communications skills. Ability to communicate effectively to both technical and business personnel at all levels of an organization

· Ability to work independently and as part of a team

· Exhibits the highest level of reasoned judgment, discretion, and integrity. Integrity is our defining characteristic at Phlow

· Collaborates with others to achieve shared objectives. At Phlow, we are focused on working together, accepting feedback, and making it about results

· Ability to thrive in a fast-moving, continuous learning environment; iterating and learning as a team

· Active listener with a curious and open mind

· Steadfastly pursues excellence in execution

· Servant leader

Physical Requirements

· Constantly required to see to utilize computer screens and monitors to perform job duties including reading & writing, as well as when presenting information and communicating with others.

· Frequently required to talk or hear to communicate with employees, candidates, vendors, and others, including presenting information in front of groups.

· Frequently required to reach with arms and hands performing repetitive motions and using finger dexterity to work primarily at a computer keyboard and with a mouse.

· Frequently required to sit, and occasionally required to stand or walk to move around primarily in an office environment.

· Occasionally lift and/or move up to 10 pounds.

· This position may require up to 5% travel with occasional increase in travel demands based on business needs.