Referral Specialist - Rheumatology

REFERRAL SPECIALIST (QMS)

Physicians East

Job Description

JOB TITLE: Referral Specialist

FLSA Status: Nonexempt

REVISED: February 15, 2021

GENERAL SUMMARY OF DUTIES: Coordinate incoming and outgoing referrals, answer department phone calls, and schedule patient follow-up appointments.

SUPERVISION RECEIVED: Reports to Department Coordinator; Operations Supervisor; Operations Manager.

SUPERVISION EXERCISED: None.

TYPICAL PHYSICAL DEMANDS: Requires prolonged standing or sitting. Requires frequent bending, stooping, or stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

TYPICAL WORKING CONDITIONS: Normal office environment.

EDUCATION/EXPERIENCE/KEY SKILLS:

• Must have high school diploma or equivalent.
• Associates Degree preferred in related field and at least 2 years of experience in medical office position or specialization required; or the equivalent combination of education and experience.

Key Skills and Personal Characteristics:

• Must display a high level of confidentiality, integrity and initiative.
• Must be able to work well under stress, tight deadlines and fast-paced environment.
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
• Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients and the public.
• Must possess strong organizational and excellent communication skills as well as being highly motivated and detail oriented.

COMPUTER SOFTWARE UTILIZED: NextGen and Centricity EMR.

GENERAL DUTIES: (This list may not include all of the duties assigned.)

1. Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.

1. Complete and send Request for Referral Appointment Authorizations to Managed Care Representative.
2. Notify patient of referred appointment date and time.
3. Coordinate and schedule patient follow-up appointments.
4. Follow through to verify appointment was kept and report to referring provider.
5. Answer multi-line phones, transfer calls and successfully operate a fax machine.
6. Work as a contributing member of a team to keep departments running smoothly.
7. Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
8. Adhere to department and company policies.
9. Attend safety classes and compliance training as offered by Physicians East, P.A.
10. Maintain confidentiality at all times.
11. Participates in educational activities, as necessary.
12. Attends required meetings and participates in committees as requested.
13. Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
14. Performs related work as required.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Salary : $0